Michele

Michele Joanna Tan-Orais Manager, Operations Address: #4 Yap Apartment Feliza Village Casuntingan, Mandaue Mobile Number:- E-mail Address:- Results-oriented business leader with more than eight years of experience in day-to-day business operations management. Effective liaison to key clients, accounts and external business stakeholders. Leverage trends across industries and markets to derive solutions and approaches focused on creating value for customers and profitability for company. Streamlines processes for efficiency and productivity. Well-versed in applying multi-faceted approach to managing safety, operations and productivity across multiple business lines. WORK HISTORY February 2018 – May 2021Manager, Operations Demand Science Team Philippines April 2016 – February 2018Manager, Operations Alorica August 2014 – April 2016Manager, Operations 24/7 Customer Philippines, Inc January 2014 – June 2014Manager, Operations WIPRO June 2013 – October 2013Manager, Operations COGNIZANT October 2005 – May 2013Manager, Operations Convergys DUTIES AND RESPONSIBILITIES INCLUDING BUT NOT LIMITED TO: Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow. Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals. Reviewed operations reports to understand numbers and trends. Applied customer feedback to develop process improvements and support long-term business needs. Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics. Recruited and hired top performers to add talent and value to department. Cross-trained existing employees to maximize team agility and performance. Team Management and KPI Management Employee Coaching and Mentoring Employee Engagement EDUCATIONAL BACKGROUND: Elementary Education: Bohol Wisdom School Secondary Education: Bohol Wisdom School Tertiary Education: University of San Carlos Course taken: Bachelor of Science in Business Administration CHARACTER REFERENCES: Aziel Ponce Trainer Mobile Number:- Aries Asis Team Lead Mobile Number:- Walther Gozon Sr. Manager, Operations Mobile Number:- Lovell Hernandez Sr. Manager, Operations Mobile Number:-