MICHEAL ORUADA OTISI
Lagos, Lagos State, Nigeria
- --Virtual Assistance || Customer Service || Administration || Lead Generation ||Sales.
PROFESSIONAL SUMMARY
Versatile, detail-oriented Virtual Assistant and customer service professional with about 5 years of
experience providing exceptional support and ensuring projects are completed on time and with
great precision. Strive in fast-paced, virtual environments following established procedures and
practices to exceed all customer expectations while making acceptable innovations where needs
call.
Experienced in bringing innovative measures that enhance on-time delivery; focusing on providing
top-notch client support, solution provision, and developing relationships to ensure customer
loyalty and business growth.
Skilled in offering exceptional organizational/administrative, fast-paced typing, and sound and
effective communication.
RELEVANT SKILLS
Virtual Assistance/Administrative Duties
● Good working knowledge of Communication and workspace management tools: Zoom,
Loom, Slack, Click-up, Monday.com, Trello, HubSpot, Zendesk, Monday.com, Google Suite,
etc.
● Communicates innovative approaches and innovative approaches and procedures that would
increase the efficiency of processes and products to increase our retaining/ managing/
recovering records.
● Ensures office equipment runs smoothly and properly and manages the applicable inventories,
orders/replaces equipment, and supplies.
● Created a more efficient monitoring process that quickly identified items and materials that
needed to be restocked.
● Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up
meetings, with a view of time-zone differences, and send prompts and reminders.
● Good knowledge of report writing, research, and recommending efficient and industry-related
findings.
● Performs other administrative duties, data management, and support to enhance the smooth
running of the office.
Customer Service
● Effectively managed contract, achieving customer's expectations.
● Upsell Achieved Built -back customer trust, earned vendor of choice from 30% - 60%
engagement
● Provides outstanding customer service, data entry, and processed orders for multiple clients
exceeding all customer service expectations.
● Consistently recognized for the quality and timeliness of reports, attention to detail,
exemplary customer service delivery, and team-player attitude.
● Coordinates outgoing and incoming client calls for both internal and external customers to
provide office, technical, and other needed support; while keeping tabs on clients' needs,
activities, and expectations to ensure satisfaction for client retention.
SALES & MARKETING
● Collaborates with the sales team to implement and analyze sales and marketing initiatives to
drive revenue.
● Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap,
etc.
● Reach out to leads, increase and build a pipeline of prospective customers, and manage
interface.
● Upsell customers through the recommendation of products that meet their specific needs
RESEARCH
● Able to work with many kinds of clients in a wide variety of fields. Excellent at researching
clients' brands, industries, and markets very quickly and efficiently.
WRITING
● Skilled at writing various business correspondences such as internal and external letters,
reports, and memorandums that facilitate the effective flow of information within and outside
the organization.
Business Growth
● Adept at expanding business, services, and product portfolios, while sourcing new business
frontiers and developing relationships.
● Has strong business acumen working with both start-up ventures and experienced businesses
to expand opportunities and boundaries and build profitably.
Leadership and Management
● Ability to influence, attract, build relationships, and retain talents; coach, develop, and
support employees at all times, and professionally to yield a great team, facilitate teamwork,
and eventual success.
Communication
● Excellent written and verbal communication skills, with the ability to communicate subjects
to a diverse audience.
WORK HISTORY
11/2020 to
Current
Sales Representaive
Nigerian Brewery PLC (Tamy Consulting)
04/2018 to
03/2020
Front Desk Receptionist
The Dover Hotel, Ikeja
EDUCATION
Bachelor of Arts: History And International Relations
Abia State University, Uturu - Abia State
TRAINING AND CERTIFICATIONS
Coursera
● Google Customer Service Fundamentals
● Customer Relation Management (CRM)
● Google IT Support Professional
● Sales Foundation Program (Nigerian Brewery)
● Google Certified Digital Marketer
● Hospitality Administration/Management (Alison)
● National Youth Service Corps (NYSC)
Programming Hub
● IT Basics, Computer Fundamental, Blockchain.
Credly
● IBM New Collar: Customer Engagement Specialist
Other Training
● Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter,
Telegram) Usage and Automation
AWARDS & RECOGNITIONS
● Award Recipient, National Youth Service Corps(NYSC) Member, Benue State, 2017
(Achieved measurable state, 2017 (Achieved measurable youth empowerment and
inclusiveness.
