Micheal Benedita

BENEDITA MICHEAL CONTACT INFORMATION: - Address: Back of Crushed Rock Mpape, Abuja - Tel: - - Email:-SUMMARY: Results-driven customer service professional with 3+ years of experience in customer care, administration, and IT support. Proven track record of improving customer satisfaction and sales revenue. Skilled in CRM software, project management tools, and Microsoft Office. EDUCATION:  Bachelor's Degree in Philosophy, University of Uyo (2023)  IT Support Certification, Digital Witch  NYSC Discharge Certificate, July 2024 WORK EXPERIENCE:  Customer Care Representative, Onyekachi Furniture House -) Responded to customer inquiries and resolved issues via phone, email, calls, and in-person o Developed and implemented effective solutions to improve customer engagement and satisfaction, resulting in a 25% increase in sales revenue o Collaborated with the team to achieve sales targets and customer satisfaction goals o Managed customer relationships and ensured timely resolution of customer complaints, resulting in a 95% customer retention rate o Provided product knowledge and recommendations to customers, resulting in a 15% increase in sales  Assistant Admin, FCT Christian Pilgrims Welfare Board (2024) o Provided administrative support to the team o Ensured efficient operations and effective communication o Managed files, records, and databases o Maintained accuracy, confidentiality, and compliance with regulations o Developed and implemented effective administrative processes and procedures SKILLS:  Excellent communication and interpersonal skills  Proficient in Microsoft Office and Google Suite (PowerPoint, Outlook)  Familiarity with CRM software (HubSpot, Intercom, Freshdesk, Zandesk)  Project management tools (Trello, Asana, ClickUp)  Appointment setting tools (Calendly, Pick Time, Acuity)  Strong problem-solving and analytics skills  Ability to work collaboratively in fast-paced environments  Detail-oriented and organized with excellent time management skills  Telemarketing and lead generation skills CERTIFICATIONS AND AWARDS:  Customer Service Certification, Nigeria Customer Service Association (2022)  Team Player Award, Onyekachi Furniture House (2022) REFERENCES: Available upon request.