Micheal Bakare

MICHEAL ABIODUN BAKARE Customer Service Representative (CSR) | Virtual Assistant | IT Support Remote (GMT +1) Professional Summary Detail oriented Virtual Assistant, Customer support specialist and IT Support professional with a background in computer science, hands on networking experience, and formal training in cybersecurity. Experienced in handling high volumes of customer inquiries, managing travel bookings, updating CRM records, and supporting administrative operations. Proven ability to manage 30 – 50 customer inquiries daily across phone, email, and WhatsApp while maintaining excellent response times and customer satisfaction. Skilled in remote collaboration, digital workflow management, technical troubleshooting, and customer relationship management Core Skills Virtual Assistant & Customer Support • • • • • • • Customer service & client support Virtual Assistant & administrative support CRM & Customer record management Email & calendar management IT support & Technical troubleshooting Remote collaboration tools Google workspace & Microsoft Office Professional Experience Operations & Administrative Support Sunset Bird Travels 2020 - 2025 • • • • • • Handled 20-50 daily customers inquiries via WhatsApp, email and phone, while maintaining fast response time and professional support Processed 100 – 120 travel bookings and documentation monthly with high accuracy Coordinated client follow-ups and appointment scheduling, contributing to improve repeat business Maintained organized customer and CRM data for efficient service delivery Collaborated remotely with team members across different schedules Maintained organized digital files using Google Workspace tools. Supervisor Mobil Oil & Gas 2016 - 2018 • • • • Led daily operations for a team of 12 – 16 staff, ensuring smooth shift handovers and zero major downtime incidents Created and tracked shift schedule, performance reports and equipment checklists Identified and escalated technical & safety issues, reducing response time to critical problems Supported management with documentation, task tracking and process improvements Insurance Operations Assistant (Contract) American International Insurance Company (AIICO) 2016 • • • Accurately entered and updated 100+ customer/policy records weekly in internal systems Organize and digitalized physical files for faster retrieval and audit readiness Assisted clients with policy inquiries, form completion and basic documentation Cybercafe Manager Optimum Cybercafe 2013 – 2014 • • • • Managed daily operations serving 80 -120 customers per day, including cash handling and staff supervision Performed regular hardware/software troubleshooting and maintained stable local network for 15+ computers Installed Windows OS, productivity software and antivirus tools across all systems Implemented basic data privacy and system practices IT Intern Global Link Cybercafe 2012 - 2013 • • • Completed Industrial Training: set up computers, installed operating systems and configured software Provided first line support for internet access, printing, scanning and basic connectivity issues Gained hands-on experience maintaining small LAN networks Volunteer - Head of Media Department & Publicity Christ Apostolic Church, Alabukun Ilorin • • • Managed social media channels and digital announcements for a 1,000+ member congregation Created and schedule weekly content, improving communication between leadership and members Coordinated livestream setup and audio/visual equipment for service Education & Certifications • Supply Chain Detection & Response (SCDR) Certificate 2026 • Google Cybersecurity Certificate 2024 (Covers: Security fundamentals, network security, risk management, access control, incident response, and security operations basics) • • • Higher National Diploma in Computer science 2015 National Diploma in Computer science 2011 Diploma in Computer Engineering & Maintenance 2008 Additional Information • • • • Fully remote ready: reliable high-speed internet, quiet workspace, backup power Strong written & spoken English (professional/business level) Comfortable with async work across US, UK, Europe, and African time zones Open to full-time or part-time remote positions worldwide