MICHAŁ PAR A D O W S K I
B2B
SENIOR APPLICATION SUPPORT L2/3
CERTIFICATIONS
+
______________________________
2017
SQL Oracle DB mgmt
2016
CodersLab - front-end dev
2016
ITIL Operations Certificate
KEY SKILLS
______________________________
+
Oracle / PostgreSQL database mgmt
Linux /BASH work proficiency
JIRA / ServiceNow / SCRUM workflow
ITIL best practices
product lifecycle / change mgmt
advanced application support / config
deep business processes proficiency
LANGUAGES
______________________________
+
english
- C1 business prof.
polish
- native
german/russian - basics
REFERENCES
______________________________
Rafal Klopocki
line manager at Unicredit-Chandan Mishra
line manager at Cognizant-Jacek Wiatrowski
line manager at ABB-
Dominik Woźniak
team leader at Capgemini-
+
JOB EXPERIENCE
______________________________________________________
+
2020.08 Senior Support Engineer
• L2/L3 app support across US/UK/HK/Singapore
• AWS CloudWatch / business apps mgmt
• brokerage trading & critical batch troubleshooting
• prod DB operations with admin access rights
• devOps / middleware operations teams collaboration
• critical change preparation & post-implement review
• VIP user access mgmt, highly developed soft-skills
2018.09 Application Development Support
• BarracudaFX order management system support (SPOC)
• new release complex implementation (SAT, UAT, etc...)
• server level app installation / config (bash)
• back-end issues investigation (logs, netstat, etc...)
• bug fixing participation
• DEV / UAT databases & servers supervision
• different teams workflow coordination
• production servers supervision
• creating runbook implementation instructions for PROD
-> BASH scripts
-> OracleSQL Develope
-> HP ALM + HPSM
-> postgreSQL quieries
-> Jira + Confluence
2017.02 Senior Application Support
• key business applications supervision for VIP users
• database update and restorations
• data packages integration & deployment
• user account & desktop client setup
• development team consultation for change mgmt-nd level app support specialist
• user’s account security & approval management
• internal web apps end-user support for engineers
• consulting dev ops & business for processes update-st level service desk agent
• handling incoming phone calls & emails
• incidents & requests queue management
• remote desktop support for end users
• active directory user groups creation
2014.05 Planning Specialist
• plant capacity vs. market demand planning
• analysing reports and market forecasts
• production volume & product shipping coordination
-> SAP Busines Inteligence tool
-> SAP R3 (WM & PP)
- |-| ul. Domaniewska 37/2.43, Warsaw, Poland
