Michał Króliczek

MICHAŁ KRÓLICZEK Customer Success Representative ABOUT Highly efficient, results-driven account manager with proven ability to deliver requested targets. Enjoying new challenges performs well under pressure. AREAS OF EXPERTISE Customer support Account management Relationship building Third party cooperation Data analysis Negotiations WORK EXPERIENCE ACCOUNT MANAGER CHEP | Aug 2013 - NOW Maximizing customer satisfaction, revenue and profit Reducing customer churn Negotiating commercial terms of current and new business BACK OFFICE TEAM LEADER CERTIFICATION Scotwork Negotiation training Profano Personal Awareness Intermediate Excel certificate Renault Safe Driving certificate PERSONAL SKILLS Learning on the fly Perfectly organized Highly motivated Team player CONTACT P: - E:- EXORGIO - UPOS | 2010 - 2013 Remote solving of customers IT issues - SaaS POS Planning new store openings with retailers Leading equipment exchange projects EDUCATION MASTER'S IN MANAGEMENT Silesian University of Technology | 2007 - 2013 PROFESSIONAL SKILLS Excellent communication skills Experience in cross-function project management Good analytics skills along with strong knowledge of MS Office English business level Russian pre-intermediate level Knowledge of BW SAP and Siebel CRM Driver’s license