Michal
Grochowski
Charter Specialist
Dedicated professional with history of meeting company goals utilizing consistent and
organized practices. Skilled in working under pressure and adapting to new situations and
challenges to best enhance the organizational brand.
Work History
2022-09
- 2023-02
Technical Support Specialist
Concentrix, Manila
* Technical support for stores in Europe
* Contact with the customer
* Solving problems with store equipment
* Contact with various support departments
2021-06
- 2022-12
Accountant Assistant
Energize IT, Warsaw
* Working online
* Keeping up with the bills
* Supervision over invoices
Personal Info
Email
* Entering invoices into the system
2010-01
- present
-
Owner and main manager of an Agritourism Resort
Native Home Stay, Santa Fe, Cebu
* Managing the hotel budget, including pricing strategies and occupancy
Phone
rates.
-
* Recruiting and managing employees.
* Planning maintenance work, events and room bookings.
Citizenship
* Maintaining statistical and financial records.
Polish
* Handling customer complaints and queries.
Date of birth-
Skills
* Promoting and marketing the business.
2010-01
- present
Independent Blogger
Breakdacycle, Santa Fe, Cebu
* Running a blog promoting the region
Fluent in written and verbal
* Promotion of accommodation in the Internet
communication in English and the
* Manage reservations
required language
* Organizing a stay for tourists
* Taking care of tourists
Computer skills
Flexible adaptation to working hours
Communicativeness
* Licensed tourist guide
2007-11
- 2009-12
Responsibility and resistance to stress
Charter Specialist
Nowa Itaka Sp.zo.o., Warsaw
* Cooperation with airlines
* Manage airlines reservations
Paying attention to specific details
* Building relationships with existing customers
Empathetic
* Operational security for the charter program
Maintaining long-term, positive
* Coordination of activities related to the implementation of charter projects
relationships with customers
* Implementation of designated operational tasks
Recognition of customer needs
Focus on achieving goals
Having a Philippine visa 13 A
2007-07
- 2007-09
Specialist. Sales of Tourist Events
Word Travel s.c, Warsaw
* Information by phone, e-mail and via Internet channels
* Sales and booking system support
* Preparation of offers, implementation of commissioned organizational tasks
I hereby consent to my personal data being processed by CGI for the purpose of considering my application for the vacancy advertised under
reference number J-
Software
2007-02
- 2007-05
Microsoft Office
Tourism Specialist
Selectours & Telemac Sp.zo.o, Warsaw
* Serving individual and group clients
* Promoting the travel agency
Windows System
* Help in choosing the right offer and adapting it to needs
Languages
of customers
* Maintaining contact with tour operators
Polish Language - C1
English Language - C1
Hobby
* Conducting airport checks
2005-09
- 2006-04
Shop Assistance
Primark, London
* Operating a cash register and payment terminal
exercise, swimming, meeting new
people, movies, books, photography,
music
* Contact with the customer
2005-06
- 2005-09
Sous Chef and Hotel Service
Camelot Castle Hotel, United Kingdom
* Supervises and prepares dishes.
* Taking care of the proper stocking and quality of used products.
* Being the right hand of the chef working with him
* Taking over the function of a chef in his absence
* Service of hotel guests (especially in the case of receptionists)
* Taking care of the cleanliness of the hotel premises. carrying out or
supervising maintenance work.
* Providing guests with additional information about the hotel and
accommodation conditions.
2004-04
- 2005-02
Complaints Department Employee
TPSA, Warsaw
* Customer service with a complaint profile
Education
2003-09
- 2005-06
2000-01
- 2003-07
Tourism economy, Master
The University of Economics in Warsaw, Warsaw
Tourism and Recreation, Bachelor
University of Hotel Management, Gastronomy and Tourism, Warsaw
Courses
Licensed Tourist Guide
* Certified and licensed to lead others on tours or trips.
* Tourist guide, also referred to as local guide, tour leader or cultural
interpreter.
I hereby consent to my personal data being processed by CGI for the purpose of considering my application for the vacancy advertised under
reference number J-
