Michaell Cua
P RO J E CT M ANAG E R
Profile
As a Project Manager, I apply my 17 years of combined career
experience in Project Management, Localization, Business Process, IT
Management, and IT Project Management to deliver high-quality
localization solutions for the life sciences industry. I lead and coordinate
complex projects involving multiple languages, stakeholders, and
vendors, ensuring that the deliverables meet the client's requirements,
budget, and timeline.
I have a strong background and training in various project management
methodologies and frameworks, such as PMBOK, Agile, Scrum, ITIL, and
Lean Six Sigma. I also have a deep understanding of the localization
process and best practices, as well as the specific needs and challenges
of the life sciences sector. I am passionate about improving the quality,
efficiency, and customer satisfaction of localization projects, and I enjoy
collaborating with diverse and cross-functional teams to achieve our
shared goals.
Details
Lipa, Philippines--
Links
Linkedin
Skills
Decision Making
Leadership
Time Management
Teamwork
Employment History
Communication
Project Manager, CQ fluency, New Jersey
Strong Leadership Skills
NOVEMBER 2023—PRESENT
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Localization project manager responsible for Developing and
maintaining strong client relationships
Review client’s requests and assess needs for additional
information, e.g. compilation of glossaries, previously translated
similar documents, list of acronyms, technical terminology, and
translation memories
Develop efficient workflows and oversee the use and maintenance
of tools such as translation memories, style guides, and glossaries
Adaptability
Scrum Framework
Agile Methodology
Project Management
Six Sigma
Jira
File preparation and analysis using translation memory software,
develop cost estimates, and project schedules
Confluence
Negotiate budgets and schedules with vendors and supervise the
progress of translation projects
Memoq
Manage multiple complex multilingual projects/clients
simultaneously
XTRF
PMBOK
Maintain accurate and up-to-date management reports and
translation database
Knowledge Management
Exercise sound judgment in keeping supervisor informed of
potential difficulties
Collaboration
Supervise and support a small team of project managers and
project coordinators
Project Planning
Lead performance reviews for production teams including project
managers, associate project managers and project coordinator
evaluations.
Project Scoping
Project Charter
Project Roadmapping
Task Management
Project Administrator (Contract), TRC Healthcare, San Francisco
J A N U A R Y 2 0 2 3 ( C O N T R A C T U A L – O P E N E N D E D)
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Analyzed project performance data and identified areas of
Cost Management
improvement, resulting in increased efficiency
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Facilitated communication between internal teams and external
vendors, resulting in smoother project delivery
Organized and tracked project deliverables to ensure they were
completed on time and within budget
Assist in communication efforts, including drafting emails,
newsletters, and project updates for internal teams and external
stakeholders.
Collaborate with the project manager to ensure effective
communication channels.
Assist in tracking project expenses and ensuring adherence to
financial guidelines.
Collaborate with data management teams to assist in data entry,
tracking, and quality control.
Project Manager, IQVIA, Mckinley
MAY 2021 — AUGUST 2023
Localization Project Manager who handles all clinical trials, medical
research, medical journal, clinical contract, and others. Responsible for
ensuring that projects are within timeline and budget. Also, responsible
for vendor management, stakeholder management, and cost
management.
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Solid collaboration skills with the internal team and key external
partners to ensure quality and adherence to production guidelines
for key deliverables.
Manage small, medium, to large projects independently, from
initiation to completion.
Takes responsibility for the quality of the translation and language
services delivered to the client.
Manages client objectives, budget, expectations, deliverables, and
Timeline and communicates changes/directions to team members.
Identifies potential project risks, develops contingency plans, and
escalates to senior management if needed.
Senior Process Executive (Project Manager), Google (via Cognizant
Technology Solution), Taguig
MARCH 2018 — MAY 2021
Sr. Project Coordinator for Google as a client by Cognizant. Responsible
for initiating, planning, designing, executing, monitoring, controlling, and
closure of a project. With Specialization in Android product
development, Implementation, and localization. Spearheaded a
successful process and knowledge management aligning the business
unit’s methodology with industry standards in Project Management.
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Utilizes all Google proprietary products, Linux platform, and
advanced utilization in Android platform.
Successfully headed the project for Android Pie testing and launch.
Google’s research and study-related project.
Gather and dispense the needed information and updates and
coordinate the work throughout the project life cycle.
Negotiated contracts with vendors.
Overseeing a localization project for the Google Cloud Platform.
Responsible for many aspects of the project timeline such as
Stakeholder management and Risk assessment ensuring the successful
delivery of every project.
Languages
English
Tagalog
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Prioritize projects in line with clear goals and allocate resources
accordingly.
Deep launch expertise, including aspects such as regulatory, access,
marketing, and sales with sufficient understanding of technical
requirements.
Managing localization projects in all languages and translation
management software.
Complex understanding of localization platforms and file formats
Perform regular terminology work including translating glossary
terms (every day), perform in-depth terminology research and
comparative analysis of style, language, and terminology used by
competitors and successful products in the target market.
Performs live LQA (Localization QA) testing of the application UI
strings as well as thoroughly QA any content published on our live
website (FAQs, Blog posts, Marketing material) or other channels
(ex. Facebook posts, Press kits, Marketing campaigns).
Performs Localization testing for translation quality purposes, but it
might include also some functionality testing on the localized
internal builds.
Review, and proofread various types of content: UI application
strings for
mobile apps, Website content, FAQs and Help center content,
Canned responses for customer support representatives, marketing
content, user research content, surveys, social media posts, videos,
and potentially some non-technical legal content.
Oversee the entire life cycle of the Trans-creation Project: Plan and
execute complex schedules to accommodate client requirements, and
evaluate risks related to cost, cycle time, and capacity. Work closely with
stakeholders to ensure a smooth approval of the trans creation supplied.
Did track financial information and communicated and update project
information with the Trans-creation Manager. Maintain all required
record keeping updated our internal project management system.
Second in Command, Fujitsu Philippines Inc, Taguig
JULY 2013 — M ARCH 2018
2IC (2nd in Command) combined the role of Team Lead and Subject
matter expert. Supervises corporate service desk, ensuring that the
team is delivering great customer service, is meeting Service Level
Agreements (SLA), Incident and request management according to ITIL
standards and methodology. Provided day-end, weekend, and monthend reporting for senior management. And ensures that all expectations
are exceeded.
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Implemented project life-cycle management processes to ensure
project requirements were documented and tracked throughout
the project
Developed a comprehensive project plan that outlined the key
tasks and milestones for a major consulting project, resulting in the
successful completion of the project on time and within budget
Operation management lead in the successful migration project of
the Company’s ticketing system, Exchange migration from
Microsoft Exchange Server 2010 to 2013, and led Office 365 project
planning.
Successfully design continual service improvement ideas to
increase the efficiency of Service Desk processes and procedures.
Arranged staff training and awareness sessions. And conducting
staff evaluation as a constructive process to acknowledge the
performance of staff. And ensures evaluation is sufficiently specific
to inform and guide the employee in the performance of her/his
duties. Started as Sr. Service Desk, responsible for ensuring that IT
Service Desk Management and Process are aligned.
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Windows Active Directory, Citrix XenApp Citrix Management
console, Cisco Unified CM Administration, Cisco Unity Connection
Administration, Lync Server User Administration.
Exchange Server 2010, 2013, and 365, Mobile Device Management,
Symantec Encryption-manager, and exposure in exchange
enterprise vault.
Spearheaded successful knowledge management and systems
migration from older versions to new ones.
Support end users with Windows 7, 10 platforms, VPN (virtual
private network), and advanced Citrix management and support for
remote users.
Performing briefings to colleagues on changes or deployments that
may affect the volume of deliverables.
Handling a high volume of calls, incidents, and requests from
clients and facilitating a better customer service culture in team
members.
IT Service Desk, Xerox Philippines , Pasay
MAY 2011 — JULY 2013
Provide technical assistance and support for incoming queries and issues
related to computer systems, software, and hardware. Respond to
queries either in person or over the phone. Respond to email messages
to customers seeking help. Install, modify, and repair computer
hardware and software.
Tech Support Specialist, Etelecare Global Solution (now known as
Concentrix), Makati City
DECEMBER 2006 — MAY 2011
Provided phone-based technical support for Dell Client products. Assists
customers in determining problems, and provides resolutions on
technical and service problems. Ensures customer satisfaction through
effective handling of customer problems.
Education
Bachelor of Science in Nursing, University of Saint Anthony, Iriga
City
JUNE 2002 — JUNE 2006
Registered Nurse
