Michaela Reyes Rubillos

MICHAELA RUBILLOS Technical Support & Sales Representative Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. WORK EXPERIENCE CONTACT- Villa Corazon Subdivision Blk 6 lot2&3 Catalunan Grande, Davao City EXPERTISE Sales TECHNICAL SUPPORT 2019 - 2020 Netgear Account Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions Responsible for answering and resolving advanced product technical-support questions received from customers Upgrades internet service, and warranty of the customers Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction. Computer Literate Technical Support Fixed technical issue Product Development REFERENCES Noviric Granada Call Center Agent- Leah Daling Call Center Agent- TECHNICAL SUPPOERT AND SALES REPRESENATATIVE - AT&T Blue Account Troubleshoots equipment like router, modem router, satellite router and gaming equipment. Maintain detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or repair personnel. Create and implement new processes to improve efficiency and customer satisfaction while reducing costs. EDUCATION Davao City National High School Alternative Learning System (K TO 12) -