MICHAELA MESA
VIRTUAL ASSISTANT
SKILLS SUMMARY
PROFILE
Customer Service
Executive Assistant
Social Media Management
Personal Assistant
Web Researcher
Lead Generation
Data Entry
Extremely motivated to constantly develop my skills and grow
professionally. I am confident in my ability that I will be of
great help in your company.
PERSONAL SKILLS
Hardworking
Reliable and professional
Organized
Time management
Team player
Fast learner
Motivated
CONTACT---
REFERENCES
ROLANDO R. DAVID III
Customer Service
Representative-
DIANNE MAE CORDOVA
Customer Service
Representative-
EXPERIENCE
VIRTUAL ASSISTANT
Brandon ShotMe | July 2020 - Present
Administrative Task
Social Media Management
Content Creation
Email Management
Scheduling meetings on Zoom
Researcher
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services | October 2017 - July 2019
Monitoring alarm system in businesses.
Notifying the authorities/jurisdictions if requested by the
customer.
Providing customer with information about their alarms.
Respond to alarms/signals receiving.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services | May 2019 - March 2020
Monitoring alarm system in businesses.
Notifying the authorities/jurisdictions if requested by the
customer.
Providing customer with information about their alarms.
Respond to alarms/signals receiving.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global Services | April-May 2017 (Summer Job)
Provided customers with product and service
information.
Resolved customer issues using the computer system
Processed refund.
Promptly and effectively solve customer challenges.
EDUCATION
BACHELOR OF SCIENCE IN TOURISM MANAGEMENT
STI COLLEGE ANGELES |-
CUM LAUDE
JOSE C. FELICIANO COLLEGE
FOUNDATION |-
