Michaela Faye Moll

MICHAELA FAYE B. MOLL To acquire valuable knowledge and skills to complement those that I have learned from school in an actual job environment. In return, I offer my service and determination to be an asset of your company throughout the duration of my training period. I would like to develop my skills to gain experience while helping the organization achieve its goal and be part of its success. Contact Experience --23 Caimito Street, Dayangdang, Naga City, Camarines Sur 4400 Education Universidad de Sta. Isabel AB Psychology Naga City, Camarines Sur 4400 Eusebia Paz Arroyo Memorial National Higshcool Senior Telemarketing Sales Consultant Australian Green Solution Mar 2024 - Nov 2024 Achieved consistent overachievement of sales targets through outbound telemarketing, generating qualified leads, and closing deals for Australian Green Solution (AGS). Successfully converted prospects into loyal customers by offering eco-friendly solutions through the government rebate program and demonstrating substantial cost and energy savings. Provided exceptional customer service by handling inquiries, scheduling appointments, and managing administrative tasks including invoice creation through Xero. Chat Associate III TTEC PHILIPPINES Mar 2023 - Aug 2024 Baao, Camarines Sur 4432 Handling healthcare professionals' queries via Zendesk, investigating incidents, developing reliability initiatives, leading cross-functional collaborations, and managing incident communication at Clipboard Health's partner facilities, handles payroll dispute via Stripe. San Antonio Elementary School Customer Sales Representative Highschool Elementary Bombon, Camarines Sur 4404 Skills Organized Quantrics Enterprises Inc. Sep 2020 - Jan 2023 Manage sales accounts, market telecom services, handles outbound and inbound calls, update customer data, research and respond to inquiries, build loyal customer relations, document interactions, achieve high satisfaction ratings, and handle payment information courteously. Communication Administrative Assistant Teamwork Cristo Funeral Homes Meeting deadlines Assist customers with inquiries, provide product quotations, recommend funeral plans, handle administrative tasks. Critical thinking Attention to Details Jan 2018 - Aug 2020