Michaela Dondon Domos

Michaela Dondon Domos Professional Summary Dedicated and compassionate Healthcare Representative with a strong background in patient communication and insurance processing. Skilled in handling re-authorization requests, ensuring timely patient care approvals, and maintaining confidentiality. Known for excellent problem-solving abilities, attention to detail, and delivering high-quality customer service in fast-paced healthcare environments. Core Competencies • Patient Relations • Healthcare Administration • Insurance Processing • Appointment Scheduling • EHR Management • HIPAA Compliance • Customer Service • Problem Solving Technical Skills • Electronic Health Records (EHR) Systems (e.g., Epic, Cerner, Meditech, Parachute Health) • Insurance and Billing Software • Microsoft O ice Suite (Word, Excel, Outlook) • Patient Scheduling Systems • Data Entry and Database Management • CRM Systems for Healthcare (e.g., Salesforce Health Cloud, PureCloud ) • Telehealth Platforms and Virtual Consultation Tools • Medical Coding Basics (ICD-10, CPT knowledge) • Document Management Systems • HIPAA-Compliant Communication Tools Professional Experience Re-Authorization Representative Iploy Sta ing Solution , Cebu City October 2024 – April 2025 • Process insurance re-authorizations and verify patient coverage. • Communicate with providers, insurers, and patients to gather necessary information. • Maintain accurate records and ensure HIPAA compliance. • Support clinical sta by resolving authorization issues quickly and professionally. Education High School Graduate (K to 12) University of Cebu Lapu-Lapu and Mandaue, Mandaue City - S.Y References Available upon request.