Michaela Anne Garcia

54 Viga Homes Champaca Street, Marikina Heights, Marikina Philippines MICHAELA GARCIA SALES/CUSTOMER Mobile:--SERVICE WORK EXPERIENCE Hire In Style Australia General Virtual Assistant/ Bookkeeper - freelance Prepares and organizes databases and reports Prepares and creates product catalogue Manages payments using Xero and Booqable QA Lead KeepTruckin- Audits calls and provides actionable insight into the team Facilitates coaching to the SDRs to improve performance Initiates contact with prospects through outbound calls Email Support/ Research Specialist Fortune Cookie LLC- part time Responds to customer's emails in a timely manner Conducts market research Monitors customer complaints and review social media posts Weddington Way- (company ceased its operations) Australia New Zealand Bank- General Virtual Assistant Updates the website's images, products, pricing Maintains accurate inventories Checks orders to make sure they will be shipped on time Senior Collections Associate Negotiates for payments to bring the customer's account up to date Provides long term solutions to credit card holders Customer Service Professional American Express- Provide a variety of customer services through inbound calls and serves as a liaison between customer and Amex Upsell internal products and services Senior Collections Associate JP Morgan Chase- Maintain good customer relations while collecting on the delinquent balance Negotiate for payment arrangements College Mapua Institure of Technology - B.S. Civil Engineering EXPERTISE MS OFFICE ASANA CANVA Xero Wordpress Extensive Extensive Average Average Average