Michael Villagonzalo

Michael P. Villagonzalo Customer Service Specialist Bajumpandan, Dumaguete City-Passionate Customer Service Specialist with 3 years of proven experience working with Tracfone Wireless Inc., a US based telecommunications company. Trained in project and time management with extensive knowledge of customer support and proven multitasking abilities. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Work Experience Customer Service Representative Qualfon Inc. - Dumaguete July 2019- March 2022 Provided primary customer support in a fast-paced environment Ensured client files are accurate and updated Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions. Responded to customer requests for products, services and company information. Handled up to 50 or more calls in a shift, approaching conversations with positive attitude and address concern with efficacy. Assisted customers with a warm and professional attitude Education Technical Vocational Course (Programming) Asian College- Senior High School- Camanjac National High School Mathematics Top Merit Awardee Campus Auditor Skills • • • • • Research and Fact-checking Data Entry Email and Calendar Management Email and Chat Support Customer Service