Michael Shan Parrocho

I am a Bachelor of Science in Nursing graduate and had been a virtual healthcare assistant for more than 6 years. I have helped clinics with administrative tasks, from claims, billing, insurance verification, eligibility checks, new patient coordination, prior authorization, and referrals. In some providers, I have handled teams of phone operators and medical records personnel.

Prior to being a healthcare/ medical virtual assistant, I was a Business Process Outsource Professional with years of experience. I had experience with multiple

roles, but my expertise mainly lands on handling customer service and sales, so dealing with customers had been my long life career.

As a Project Coordinator Manager, I was tasked to kick-start projects and ensure the SOP is tailored to fit the client's needs and processes. I was also assigned to manage and lead a team of 20-25 employees while doing administrative and management tasks.

I also worked for individual clients that needed specific assignments executed on a regular basis, needed only one assignment completed or had a variety of work available at various times.

Time management and organization skills have allowed him to take on several clients and meet time-sensitive deadlines with high-quality work. Effectively communicating has allowed him to always be up to date with his client's needs and expectations, which will surely be an asset to your practice.