Michael S Banski

Michael S. Banski Technical Support Representative- |- | [117 West Avenue Apt. 163, San Marcos, Texas, 78666] Summary Detail-oriented Customer Support with extensive experience in telecommunications, retail and customer service. Troubleshoots highly technical issues with ease and patience. Tons of experience working with people and dealing with them professionally and respectfully. Experience BusBoy, Mark's Wings and Things, Hollywood, Florida  Consistently provided professional, friendly and engaging service.  Skillfully promoted items on beverage lists and restaurant specials.  Followed all safety and sanitation policies when handling food and beverage to July 2011-March 2012 uphold proper health standards.  Routinely supported other areas of the restaurant as requested, including answering telephones and completing financial transactions for other staff.  Set dining tables according to type of event and service standards.  Routinely cleaned work areas, glassware and silverware throughout each shift.  Immediately reported accidents, injuries or unsafe work conditions to manager.  Developed and maintained positive working relationships with others to reach business goals. Waiter, Mark's Wings and Things, Hollywood, Florida March 2012-June Quickly recorded transactions in MICROS system to deliver prompt service.  Addressed diner complaints with kitchen staff and served replacement menu 2012 items promptly.  Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.  Provided friendly and attentive service.  Inventoried and restocked items throughout day.  Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards. Store Clerk, Sac N Pac, San Marcos, Texas July 2012-May 2013  Refilled and rotated items on shelves to maintain well-stocked inventory.  Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.  Cleaned grocery shelves, storage area and work areas and kept floors free of spills, water and hazardous debris.  Monitored temperature of cases, shelves and storage areas and reported failures to the manager.  Partnered with sales representatives and managers to coordinate delivery and merchandising schedule. Overnight Clerk, Sac N Pac, San Marcos, Texas  Attend to the store.  Stock shelves and replace any damaged goods.  Count the safe and get everything in order for the next day.  Receive and put away groceries and products.  Resolve customer complaints regarding sales and service. May 2013-Sep. 2014 Technical Support, Frontier, New London, Connecticut  Managed call flow and responded to technical support needs of customers.  Evaluated and responded to incoming sales leads and requests for technical Nov. 2014-June support assistance.  Identified and solved technical issues with a variety of diagnostic tools.  Remained up-to-date on the latest technologies and solutions applicable to 2016 company products.  5 years of technical support experience. Helped parents out with installing and fixing phone lines and installing modems and routers.  Reviewed technical documentation and procedures.  Defined and documented technical best practices.  Installed software, modified and repaired hardware and resolved technical issues. Farmer's Insurance Service Advocate, Ibex Global, New Braunfels, Texas  Interview clients and take their calls to provide customer service and obtain information on claims.  Process, prepare, and submit business Process,prepare, and submit business or government forms, such as submitting applications for coverage to insurance carriers. Process and record new insurance policies and claims. Correspond with insured or agent to obtain information or inform them account status or changes.Review and verify data,such as age, name, address, and principal sum and value of property on insurance applications and policies.  Assist agents with processes they cannot do. We us Ms-dos based service program.  Helping the agent with questions they cannot answer or need assistance explaining a situation to the customer. Telenetwork Google Fiber Contract Aug.2016-Jan. 2017 Taking calls and resolving technical and billing issues Making sure customer is as satisfied as possible and to the best of ability Doing emails, call backs, and basic to intermediate troubleshooting of networking and communication Frontier Contract. Taking care of DSL, Dial-up and other communication based issues Making outbound calls when needed to provide excellent customer care. Jan. 2017- April 2018 Doing emails and reports on calls. May 2018- July Centurylink 2018 Taking calls and dealing with customer service and billing. Customer care and consumer care. Navigating billing and customer accounts. Selling products to customers. Taking payments through a virtual system. August 2018 Present Transcom Taking calls and doing technical support Taking escalation calls. Customer service and billing issues. Tech complaints and general complaints. Education High School Diploma San Marcos High School San Marcos, Texas Skills   Skilled multi-tasker Years of Computer Knowledge  Good Knowledge of router/modem problems and troubleshooting.  Good comprehension of understanding people and their frustrations.  VoIP experience  Firewall and Wi-Fi configuration experience.  Fast learner  Customer service expert  Analytical and critical thinker 2011