Michael Rogers

MICHAEL ROGERS- SUMMARY My interpersonal skills are highly developed, I enjoy building friendly relationships with clients and co-workers while working to get the job done. I communicate effectively in an organised manner, enthusiastic and work well in a fast paced busy environment. I have over 10 years experience working in Customer Service and Technical Support roles, providing support to corporate clients and customers. I have provided support and have installed and configured Microsoft Windows Workstations including Windows 7,8, 10 and Windows Server 2003 and 2008, Mac OSX & IOS, facsimile, VoIP/PBX, networked devices, routers and other technologies. I have working knowledge of configuring and deploying Microsoft Servers for small to medium networks and creating websites suited for corporate functionality and design. EDUCATION Higher School Certificate Certificate II Wall and Floor Tiling Certificate II in Information Technology Certificate IV Client Support in Information Technology Certificate IV Website Design in Information Technology Certificate IV in Customer Contact EMPLOYMENT HISTORY Fuji Xerox November November 2009 – March 2016 During my time working in this position I have worked in a team environment for a global leader aiming at providing a high standard of customer service and support working in a high volume call centre answering over 70 calls a day on average, supporting a wide range of products including third party devices and software across Australia and New Zealand. Daily duties included troubleshooting driver and software issues,hardware issues, network issues and also assisting with the installation and configuration of software and hardware. Providing support for hundreds of FXA devices and software, Networking, Facsimile and PABX from small office devices through to production Multi Function Devices. Systems Used- C-Web, D1, Aurora, Co-Web, Visual Elk Compendium, FXA Knowledge Base. Working Knowledge of TCP/IP, SMB, SMTP, FTP, OSX, Windows Workstations, Microsoft Office, IOS, Android, Microsoft Server 2008. Reference - Patrick Ocampo- Compumenn Group June 2004 – September 2009 During my employment with Compumenn Group I gained valuable experience in Customer Service and Support working full time on-site with Fuji Xerox and third-party equipment for staff at Blake Dawson, UBS, Mercer and EDS. My daily duties included Networking, troubleshooting cost recovery devices, Microsoft Windows workstations and servers, Microsoft Office, Active Directory, software and drivers and respond to help desk tickets through PDA System within an hour of being logged and providing product training to clients. Other duties included Keeping up to date inventory of stock and placing orders and arranging disposal of used and faulty consumables and hardware, servicing all devices during routine daily inspection, checking fault code history, testing and troubleshooting any faults found and replacing faulty hardware. Liaising and meetings with Key contacts and Fuji Xerox Contract Service Managers to pro actively prepare for any change in workloads and coordinating product training for Clients. Systems Used- Remedy, Aurora, Sales Force, Team Viewer. Working Knowledge of TCP/IP, SMB, SMTP, FTP, Microsoft Windows, Microsoft Office, Hardware. Reference - Mark Thomas-