Michael Robert Tillaman

Hi, I am Michael. A professional with more than 10 years of experience in BPO, specializing in Customer Service and Workforce Management. I am also an experienced Virtual Assistant and Salesforce Administrator. These roles enhanced my analytical and supervisory skills, as I worked closely with multiple departments and managed critical data and metrics, presenting these findings to clients. My time management and multitasking abilities were constantly tested and refined, especially as I was responsible for scheduling meetings for Operations, Workforce Management teams, and clients.

Additionally, I worked part-time as a Virtual Assistant for a US-based car rental company, handling a wide range of tasks, including customer service, scheduling pick-ups and drop-offs, providing roadside assistance support, and processing payments.

All these experiences have equipped me to handle various tasks, from customer service and technical support to workforce management and executive assistance. With this background, I am confident that my skills are well-established and reliable. I am capable of managing my time, multitasking without compromising the quality of my work, and consistently submitting reports on time.