Blk. 10 Lot 9 Marbella Street
Camella Homes, Taguig City
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MICHAEL N. REYES
OBJECTIVES: Motivated management professional with progressive leadership experience. Transform highpotential members into outstanding leaders who can demonstrate creativity, awareness and
focused-driven that are essential to financial and operational success.
Dedicated to improving processes. Leverages in-depth knowledge of industry trends and shifts to
offer valuable insights on opportunities for new growth and expansion.
HIGHLIGHTS: Operation management
Staff development
Policy/program development
Cross-functional team management
Leadership charisma
Dynamic team player
Sense of responsibility
Creative and resourceful
WORK HISTORY: PRU LIFE UK PHILIPPINES
ASSISTANT UNIT MANAGER
February 2017 – PRESENT (Part Timer)
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Provide advice to clients and recommend insurance with investment
products.
Sell life policies that payout on death.
Sell annuities that pay an income at retirement.
Analyze the client’s current portfolios and make recommendations.
Assist clients during the claims process.
FBA – FILSPORTS BASKETBALL ASSOCIATION
OPERATION AND MARKETING MANAGER
February 2014 – June 2016
• Contributed to relevant blogs, conferences and events both off-line to
increase brand awareness
• Analyzed ratings and program features of competitors to evaluate the
effectiveness of marketing strategies
• Coordinated monthly and quarterly marketing and community events,
such as Basketball Skills Training, Basketball Exhibitions with Former
PBA/UAAP/NCAA Players and Regional League Competition.
• Planned and negotiated media buys, including TV, radio, print and
digital.
CONCENTRIX PH (FORMERLY IBM GPS PHILIPPINES)
DEPUTY MANAGER
April 2007 – January 2014
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Responsible for team produces ensuring high levels of attention for
client matrices.
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Constantly seeking improvement and creating a climate where others
are encouraged to do the same.
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Plan and complete delegated tasks to a high standard delivering work
to agreed times.
Support teams to prioritize work daily by checking timescales,
ensuring most important tasks are completed first.
Achievements:
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COPC – Single Client Technical Support Program, OSP Certified
2011 (as Team Lead)
2012 – 2013 (as Deputy Manager)
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IBM Diamond Awardee from 2012 – 2013
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IBM Top Talent from 2009 – 2011
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Top Agent Awardee for Apple Inc. Account from 2008 – 2010
TELUS (FORMERLY AMBERGRIS SOLUTION INC.)
CLIENT SUPPORT TECHNICAL SALES ANALYST
SEPTEMBER 2004 – APRIL 2007
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Provided expert product and service information, customer needs and
preferences to provide accurate advice
• Developed and executed sales promotions.
Achievements:
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Best Sales Agent for DELL Super Q Account in 2005
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Eagle Awardee for DELL Super Q Account in 2006
EDUCATION: COMPUTER STUDIES MAJOR IN COMPUTER SCIENCE
From: 2001 – 2003, Informatics Computer Institute, Ayala Center – Makati City, Philippines
BACHELOR OF SCIENCE: COMPUTER ENGINEERING
From: 1998 – 2001, AMA Computer University – Makati City, Philippines
REFERENCES: RODRIGO DUMLAO
TEAM LEAD AT CONCENTRIX PH (FORMERLY IBM GPS PHILIPPINES)
Mobile: -
CYRON BUENAVENTURA DIZON
HELPDESK SPECIALIST AT NEARSOL PHILIPPINES, INC.
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