Michael Renz Ama

I am a versatile, high-impact professional with over 17 years of experience in operations, leadership development, and virtual team management. I am ready to step into an Executive Assistant or Operations Consultant role. My primary goal is to free up my client’s time by organizing complex tasks, managing mission-critical calendars, and streamlining daily processes for business owners and executives.

What sets me apart is my ability to move beyond simple administrative tasks. I excel at creating systems from scratch and improving existing workflows to establish robust, scalable operations. I build internal systems and automations using tools like Google Workspace and Monday.com to reduce manual work and improve overall business efficiency. This includes handling data organization, report building, and process documentation.

My background is deeply rooted in leadership and continuous process improvement. I have extensive experience leading and coaching global teams, resulting in significant measurable improvements. For instance, I streamlined workflows at XtendOps that improved internal promotion rates and leadership effectiveness scores by 30%. I also directed 12–15 coaches and over 200 associates at Asurion in meeting KPIs for customer satisfaction and efficiency. Furthermore, I am skilled at recruitment and onboarding of remote staff for client businesses , designing the learning and coaching programs that enhance long-term performance.

Through my career, including support for major international telecommunications programs, I have gained extensive experience in global service delivery and standards. I have successfully facilitated leadership training for new and tenured leaders, designed and improved training materials, and provided consistent, high-quality technical and customer support. I thrive on project coordination, data analysis, and aligning service delivery with clear client expectations.

I am proficient in all virtual collaboration tools, fluent in both English and Filipino, and ready to provide executive support, including inbox management, scheduling, and project coordination. I thrive on initiative, discretion, and delivering measurable results. I am looking for a client ready to leverage my 17+ years of operational and leadership expertise to streamline their operations and scale their business.