Michael Porras

. . Michael Porras- - in/michael-porras-a SUMMARY I'm a Sales & Customer Service Representative with three years' worth of experience with customer service, inbound and outbound marketing, cold calling, CRM use, account managing and team leadership EXPERIENCE Client Relationship Manager May 2024 - January 2025, Port Moody, British Columbia, Canada · Remote Swift Disability Services • Develop and maintain strong relationships with clients to ensure satisfaction and loyalty • Act as a liaison between clients and internal teams to ensure client needs are met • Identify and resolve client issues in a timely manner • Monitor client feedback and provide insights to internal teams • Develop and implement strategies to increase client retention Team Leader Digital Outsourcing Venezuela • Monitored and supervised a team of four to consistently achieve sales targets and growth January 2023 - April 2024, Florida, United States • Engaged and qualified leads through cold calling and social media • Setted up meetings and demos for the sales team • Built and maintained relationships with potential customers • Stay uptodate on products and services • Provide feedback to marketing and product teams on customer conversations • Tracked and recorded activities in CRM software • Provided detailed reports on customer interactions Sales Assistant Los Caobos C.A • Assisted customers with purchases and product recomendations, March 2021 - August 2022, Venezuela · On-site • Managed customer relationships and provided exceptional customer service. • Resolved customer complaints and issues via phone, while fostering a positive relationship • Developed and implemented strategies for increasing sales and expanding customer base. • Managed the debt collection process for late customers with persuasiveness and professionalism • Analyzed data to identify trends and develop insights that generated new sales opportunities. EDUCATION Bachelor of Science - BS, Engineering/Industrial Management Universidad José Antonio Páez • November 2019 SKILLS Industry Knowledge: Operations Management, Support Management, Client Coverage, Customer Loyalty, B2C Marketing, Lead Generation, Cold Calling, Research Skills, Marketing, Training, Customer Service, Outbound Marketing, Customer Experience, Customer Service Management, Sales, Debt Collection, Customer Satisfaction Tools & Technologies: Facebook Ads Manager, Microsoft Excel Interpersonal Skills: Team Leadership, Problem Solving, Communication, Analytical Skills Languages: English