Michael P. Paran

MICHAEL PARAN Your trusted partner in efficiency, creativity, and seamless support. - EDUCATION CONCORDIA COLLEGE OF BENGUET Bachelor of Science in Tourism Management Graduated Year 2020 EXPERTISE Client Communication & Relationship Management Property Management & Operations Administrative Coordination & Task Management Social Media Content Creation & Posting Marketing Material Design & Graphics Creation SKILLS CRM Management & Database Organization Scheduling & Calendar Management Customer Service Excellence Data Entry & Documentation Attention to Detail & Problem Solving - Baguio City, Philippines Results-driven Real Estate Virtual Assistant with a proven track record in customer support, property management, database management, and streamlining daily operations. Known for delivering top-notch administrative support, enhancing efficiency, and fostering client satisfaction. Passionate about helping real estate professionals focus on growth by expertly managing their back-end operations and ensuring seamless day-to-day processes. WORK EXPERIENCE CREATE WITH MARA Social Media Manager Assistant July 2024 - current Designed and created monthly newsletters to engage and inform audiences. Developed content and graphics for Airbnb listings to enhance visibility and appeal. Posted and shared content in social groups to drive engagement and connect with the community. Created visually appealing graphics to support brand messaging and client needs. Provided administrative support, including managing schedules, organizing files, and coordinating tasks. TOUSSAINT REALTY GROUP Real Estate Virtual Assistant Jan. 2024 - Dec. 2024 MLS Creation & Document Management: Created and uploaded real estate listings to MLS platforms, ensuring all necessary documents were complete, accurate, and properly formatted. Edited and updated documents as required before uploading them to SkySlope. CRM Management: Utilized various CRMs such as kvCORE, CREA Webforms, MLS Matrix, and TREBB to manage client interactions, track leads, and maintain property listings. Social Media & Content Creation: Produced engaging content for Facebook, Instagram, and YouTube videos, including property videos, stories, and promotional posts. Cold Calling & Client Communication: Conducted cold calls (though preferred other communication methods) and responded to inquiries via Messenger, WhatsApp, Gmail, and Outlook. Managed scheduling, follow-ups, and email management to ensure seamless client communication. SMOOTH PROPERTY MANAGEMENT Property Management Support Aug. 2022 - Dec. 2023 SOFTWARE TOOLS Property Management: Created and managed owner, tenant, and vendor portals within the CRM. Prepared and sent monthly Profit & Loss (P&L) statements to property owners, and conducted background checks on tenants. Lease & Financial Documentation: Drafted lease agreements, eviction notices, and late rent notifications. Applied late fees and ensured compliance with property management policies. Inspection Reports: Conducted and documented property inspections, ensuring compliance with safety standards and lease agreements. CITIBANK - CONCENTRIX Fraud Specialist Agent Sep. 2020 - Dec. 2021 Fraud Detection & Investigation: Monitored accounts and transactions for potential fraudulent activity. Conducted detailed investigations into suspicious activities, including verifying transactions and reviewing account histories. Customer Support & Resolution: Communicated with customers and clients to resolve fraud-related issues, providing clear explanations of findings and ensuring their concerns were addressed in a timely manner. Reporting & Documentation: Maintained accurate records of all investigations, documenting findings, actions taken, and outcomes for internal tracking and reporting purposes. Customer Support & Resolution: Communicated with customers and clients to resolve fraud-related issues, providing clear explanations of findings and ensuring their concerns were addressed in a timely manner. Collaboration with Teams: Worked closely with other teams, such as compliance and risk management, to implement fraud prevention measures and improve detection processes. Risk Mitigation: Contributed to the development of strategies aimed at reducing future fraud incidents and minimizing losses for the company and its clients. AGETYENG TRAVEL AND TOURS Admin Coordinator and Marketing Assistant August 2019- March 2020 Assigned in making promotional paraphernalia Tour coordination Itinerary Making and Calendar Management Use of Microsoft excel to do inventory and basic expense liquidation Use of Microsoft Publisher and Adobe Photoshop to create designs for marketing purposes Provide customer service to help potential customers avail service that best fits their interest in travelling