Michael Oyegbola

Michael Oyegbola | PMP, PSM, ISC2 CC, HSE Certified V Technology Program & Portfolio Management | Solution Delivery | Solution Architect www.linkedin.com/in/michael- oyegbola-,-- Summary Highly accomplished Program & Portfolio Manager with a proven track record of delivering complex projects on time, within budget, and beyond stakeholder expectations. Skilled in leading cross-functional teams, implementing innovative technologies, and optimizing processes to enhance efficiency, reduce costs, and drive revenue growth. Key Achievements: Service Management Ticketing Tool (2025): Led the design and deployment of an in-house IT service management system, improving efficiency with automated task assignments and ITIL-aligned processes. Enhanced response times, accountability, and service delivery. 9mobile Transformation Project (2025): Managed seamless collaboration between architects and technical teams, facilitating workshops and ensuring alignment between business and technical domains to enhance project efficiency. Odoo ERP Implementation (2024): Spearheaded the rollout of Odoo ERP across finance, inventory, procurement, and sales, optimizing workflows and improving decision-making. 9mobile Mobile App Rebuild – ig9ite (2024): Led the development of a redesigned app enhancing user experience and brand identity. Integrated comprehensive subscriber services for prepaid, postpaid, corporate, and roaming plans, improving customer engagement. Corporate Website Revamp (2023/2024): Delivered a responsive, revenue-generating platform optimized for web and mobile, enabling direct airtime and data purchases. Sales Management Solution -): Implemented a mobile app and backend platform integrated with 9mobile systems, boosting operational efficiency by 65% and streamlining sales activities. Interconnect & Wholesale Billing -): Managed a $15,000 project covering billing, invoicing, and dispute management, achieving 40% cost savings and unlocking new revenue opportunities. Call Center Solution Upgrade -): Directed a ₦350m upgrade, implementing a multi-channel system for call management, workforce optimization, IVR, and quality monitoring, improving customer experience by 75%. Page 1 ALL-IN-ONE (ig9ite) Mobile App: Led a cross-functional team to develop iOS, Android, and web apps integrated with 9mobile systems. Projected ₦385m revenue in the first year with a 10% annual growth rate. Experience Lumos Global – Program Manager Mar 2025 – Present • Defining and implementing IT strategies, policies, and standards to align with business objectives. • Overseeing the planning, execution, and tracking of IT software-related initiatives across the organization. • Monitoring and reporting project/program performance to the executive team and key stakeholders. • Managing IT project budgets, resource allocations, and ensuring efficient utilization. • Identifying and mitigating risks in collaboration with senior management and third-party solution providers. • Leading IT software projects to ensure timely and budget-compliant delivery that meets business needs. • Engaging third-party vendors for solution evaluation, cost negotiations, and implementation strategies. • Conducting technical discussions with vendors to determine optimal approaches for business challenges. • Driving innovation through system enhancements and new IT solutions to support business growth. • Ensuring all IT initiatives align with Lumos Global’s strategic goals and technological capabilities. May 2019 – Feb 2025 9mobile - Manager, IT Program & Portfolio Management • Developed and adjusted detailed project plans and tracked progress to ensure alignment with objectives. • Supervised IT project planning and execution, supported IT Program board meetings, and maintained comprehensive records for audit purposes. • Established and maintained relationships with key stakeholders, effectively managed expectations to ensure critical high-end deliverables. • Provided actionable feedback on process improvement initiatives and enforced compliance with industry best practices. • Influenced resource allocation and fostered departmental synergy for efficient and timely project delivery. • Proactively identified and mitigated vendor risks to minimize project issues. Page 2 • Promoted project quality by ensuring adherence to standards and coordinated internal and external resources for flawless execution. 9mobile - IT Solution Architect • January 2019 - November 2022 Led large-scale IT projects (ESB, CRM, etc.) ensuring technical alignment and architecture compliance. • Translated business strategy into IT strategy, defining how IT supports business goals. • Led multi-domain IT solution design for a world-class architecture. Identified strategic IT needs and translated business requirements into technical specifications for selecting, designing, and implementing IT solutions that adapt to changing needs. • Played a key role in vendor selection through technical and commercial evaluations. • Optimized business processes and integrations, including enterprise application and data integration (EAI & EDI) across internal and external systems. • Fostered enterprise agility for rapid response to market dynamics. Maintained an IT roadmap to deliver the target architecture and realize business visions. 9mobile - CC Automation DevOps Lead July 2015 - June 2017 • Lead DevOps and Automation team. • Developing front-end website architecture with HTML, CSS and JavaScript, Front End languages and PHP Backend. • Design and management of Integrated Performance Management System (PMS) Application. • Manage learning platforms, Knowledge Management systems and test portal projects. • Manage 9mobile chatbot - enin project. • Creation and management of SQL, MySql Servers and Databases Etisalat Nigeria - Specialist, Knowledge Management/Training July 2013 - July 2015 • Conduct recruitment tests for internal and external recruitment • Graphical analytics showing the relationship of factors affecting CSAT and DSAT. • Design business processes and policies from conception to sign-off stage. • Strategically analyze problem trigger sources to analyze and proffer effective solutions to the Senior Management Team. • Developed robust learning platforms, Knowledge Management systems, and test portals. • Maintaining and upgrading several versions of Call Handling Guide Application. Etisalat Nigeria - Customer Care Executive December 2010 - July 2013 Page 3 • conducting customer satisfaction surveys to understand what areas of thecompany's services need improvements • dealing with customer issues and churning out an easy-to-follow solution • helping customers choose the right product for their requirements and budget • handling customer concerns and complaints in a timely manner • informing customers of upcoming promotions or deals • establishing a positive rapport with all clients and customers in person or viaphone Education Nexford University – Master of Business Administration (MBA) • Specialization in Artificial Intelligence – In View • MBA Foundation Degree - April 2023 Federal University of Technology Owerri Nigeria Bachelor of Engineering (B.Eng), Polymer and Textile Engineering · (2001 - 2006) Certifications • Project Management Professional (PMP)® • Professional Scrum Master™ I (PSM I) • ISC2 - Cybersecurity Certification • Certified Service Manager - ETA • HSE 1,2&3 Certification (WSO) • MS Project Analytical Skills Negotiation Stakeholder Management Risk Management MS Office Suite (Access, Excel, Project, Visio) Database Management (MySQL) Web Application Design (PHP, HTML, CSS, JS) SharePoint Administration Time Management Budgeting Proficiency in Yoruba, Hausa, Igbo, and Pidgin languages Skills • • • • • • • • • • • Page 4