Michael Oyediran

Michael Oyediran - ● Lagos, Nigeria ● -EXPERIENCE Application Support (Core-Banking) March 2020 - Present ProvidusBank | Lagos, Nigeria Functional support of the Core Banking system and interdependent interfaces. Configuration, patches, update and upgrade management of the Core Banking system. Manage and support integration of the Core Banking system with other interconnected application. Provide business analysis and requirements gathering support for end-users. Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. Ensure that Core Banking Application, tools and data are available on the disaster recovery site at any time required. Key Accomplishments: I was part of the team of support officers, that moved the core-banking application from Techbank to ICS Banks Setup Swift messages (MT940, MT950 and MT103) on ICS Banks Branch Service Manager Jan. 2018 - March 2020 ProvidusBank | Lagos, Nigeria Formulated business strategy with others in the executive team. Collaborated with Business Development team in evaluating and analysing potential investment opportunities Coordinated customer service operations and found ways to ensure customer retention. Mentored and motivated teams to achieve productivity and engagement. Managed 4 groups of 55 individuals at branch level. Won 3 Consecutive Awards for delivering outstanding customer service. Best Service Person for the year, (2018, 2019, 2020) Cash OfficerJune 2017 - Jan 2018 ProvidusBank | Lagos, Nigeria Reversed underperformance of branch cash points by managing underperforming representatives, identifying and grooming top talents, and motivating the team through frequent communication, coaching, and strategic direction Supervised tellers and funds transfer officers in performing their duties. I have had several opportunities to relief the Branch Service Manager. Improved Branch’s error rate ratio from 7th to 1st among all branches ... E-Settlement Officer2015 - 2017 ProvidusBank | Lagos, Nigeria Responsible for day-to-day settlement/reconciliation of mobile/internet banking airtime recharge transactions including tracking, and timely resolution of over 3800 transaction daily. Key Responsibilities: Reconciled payments to ensure the accounting system reflects correct transaction. Supported Month End Process Provided Month End Reports EDUCATION University of Cape-coast, Ghana | Bachelor of Science in Management and Computer Science June. 2013 Second Class Upper Grade SKILLS SQL, MYSQL, LINUX, PUTTY, WINSCP, API/API TESTING, OFFICE 365, TIME MANAGEMENT, CUSTOMER SERVICE, SALES