Michael Opare Kumi

M I C H A E L O P A R E - K U M I (Product Manager) (Product Sales Manager) (Project Communications) Gaborone, Botswana • --COMPETENCIES  Client Relationship Building - Establishing rapport with existing clients & prospects by maintaining consistent communication to build trust and credibility. Sales - Outbound prospecting through activities like cold calling, emailing, and social selling to generate qualified leads for the sales team. Managing & tracking using CRM tools such as ZohoSuite, Monday & ClickUp. Account Management - Providing end-to-end support through calls, emails, or meetings to ensure long-term product /service engagement. Product Psychology - Shaping how products are designed & sold in the marketplace by applying psychological principals. Lifecycle Management - Management of products & services from conception through development, production, introduction to the market, growth, maturity. Brand Communication – Delivery of compelling presentations to internal and external audiences / communicating product vision, strategy, and progress.      CRMs & SOFTWARE PROFICIENCIES    Monday ClickUp Zoho   Wordpress Shopify    WhatsApp Signal Slack      GoDaddy Webflow Adalo Bubble Goodbarber      Adobe Photoshop Adobe Premier Pro Adobe Illustrator Canva Capcut Graphic design Portfolio: www.behance.net/mikekumi EXPERIENCE AR Electronics, Gaborone • Product manager - - Developed and launched a web-based telecommunications database SaaS ensuring usability among technicians and managers. Handled outbound sales including cold calling, setting appointments and email follow-ups, to introduce the platform to potential clients and secure contracts. Used CRM tools like Zoho Suite, Monday, and Slack to manage client interactions, sales tracking, and team updates. Provided support to clients after sales, ensuring smooth implementation and addressing their concerns to build long-term relationships. Collaborated with teams to improve the platform’s UI by incorporating user feedback and product psychology principles. AR Electronics, Gaborone • Project manager - - - (06/2016) - (02/2018) Designed & launched 2 e-commerce sites and database systems for ‘Labels4Schools’ & ‘Changos Snacks.’ Led a team of developers and designers to optimize The Cityzen App, focusing on creating a userfriendly experience. Assisted with sales development by deploying GTM strategies. Ghana Consulate, Gaborone • Embassy Liaison Officer - (07/2018) - (03/2019) Revised communication and operations strategies across three departments to enhance efficiency. Used ClickUp to track project progress and ensure goals were met within the set timelines. Managed resources and coordinated with contractors on Mascom tower and shelter projects, keeping operations on schedule and within budget. Assisted with presentations and discussions to showcase project progress and solutions to stakeholders. Used WhatsApp, Signal & Slack to centralize communication across departments. Changos Mangos, Gaborone • Digital Product Developer - (03/2019) - (03/2024) (11/2014) - (02/2016) Managed high volumes of daily inbound and outbound calls (30+ calls per day), assisting citizens with inquiries, passport applications, and renewals. Resolved conflicts and addressed sensitive issues by listening to concerns, identifying solutions, and maintaining a professional and empathetic approach. Acted as the primary point of contact for individuals, businesses, and government agencies, building rapport and ensuring efficient communication. Maintained accurate records and tracked case progress using internal systems to ensure timely follow-ups and resolutions. Represented the consulate at local events and engagements, fostering positive relationships with stakeholders to promote collaboration. EDUCATION AND CERTIFICATIONS Ezone (Expert Rating), Gaborone • Professional Certificate Project Management International Business Management Institute, Berlin • Professional Certificate Marketing & Communications University of Botswana, Gaborone (Botswana) • Degree B.A Env Science & English