Michael Onyeka

OKWARA MICHAEL ONYEKA PROFESSIONAL SUMMARY Strong problem solver and expert in driving customer satisfaction. WORK HISTORY CONTACT Dubai, UAE-- SKILLS • • • • • • • • • • • Problem solving Logistics and freight handling Account management Expert communication Business development Product knowledge Relationship building and rapport Continuous process improvement SAP Coordination Logical reasoning Sr. CUSTOMER SUCCESS SPECIALIST- Oil and Gas Dept Aramex - Dubai, UAE 01/2022 - Current • Aggressively participate in BIDs on behalf of Aramex • Closely coordinate with pricing team to ensure best rates in the market are procured. • Formulate strategies to help increase win ratio. • Track market indicators to determine markup and optimize profit. • Ensure 100% BID participation • Accurately submitting offers as specified in BID structure. • Accurately track won and lost revenue. • Investigate losses to determine root cause then liaise with concern team to formulate solution. CUSTOMER SUCCESS SPECIALIST- Oil and Gas Dept ARAMEX LLC - Dubai, UAE 01/2020 - 12/2021 • Coordinate with suppliers on behalf of Schlumberger to ensure compliance and service levels are met. • In-depth knowledge of Sclumberger SAP system • Proactively present client with solutions to presumed challenges that may arise during shipment execution. • Aggressively participate in bids to win business. • Create customer-specific standard operating processes to meet their specific needs. • Act as customer's advocate always. • Effective account management • Communicate and coordinate with other departments, partners, vendors, and suppliers to ensure efficient fulfilment circle (inbound, storage and outbound). • Build and maintain business relationships with customers based on trust, diligence, and customer-centricity. • Compile industry data on competitor pricing and challenges to help set accurate pricing. • Well versed in land, sea and air freight movement. • Analyze data and information to identify issues and create tailored solutions. CUSTOMER SERVICE EXECUTIVE FOR BD TEAM ARAMEX LLC - Dubai, UAE 08/2017 - 01/2020 • Providing tailored quotations that meet customer's specific requirements. • Propose logistics solutions to customer to improve their business. • Keeping track and following up on this quotation to seize business and improve production. • Account management • Forecast trends that are useful in revenue building. • Selling and up-selling extra Aramex services to optimize production. • Troubleshooting and solving complex issues when required. • Helped improve Aramex insurance process that helped BD team reduce their loss on payment for damaged and lost shipments. • Researched and identified growth opportunities. • Negotiated contract terms and pricing to maximize revenue. CUSTOMER SERVICE TEAM LEADER ARAMEX LLC - UAE 05/2016 - 08/2017 • Scheduling and conduction training when need arises for 16-member team. • Ensuring standard service levels are always met. • Leadership role of keeping team motivated and focused on task at hand by having regular one-on-one sessions to discuss their concerns. • Structured and supervised business development project that saw 25% business growth. • Updated Aramex address/delivery system page (content management system), which improved delivery process. • Scheduled staff effectively to meet customer service needs. CUSTOMER SERVICE REPRESENTATIVE ARAMEX LLC - UAE 04/2015 - 05/2016 TELESALES EXECUTIVE AWOK.COM - UAE 08/2014 - 04/2015 Sales Executive Vanguard logistics - lagos, Nigeria 07/2013 - 07/2014 EDUCATION Bachelor of Science: Health sciences , 2013 Trinity University of Asia. – Manila, Philippines