ONYANGO MICHAEL ONYANGO
P.O Box- Nairobi
- -
Sex: Male
Marital Status: Married
Email:-
PROFILE SUMMARY
Skilled professional with a prosperous career in copy writing, social media management,
research, banking, business growth, and administration.
1.
Excels at interacting with others at all levels to warrant achievement of
organizational goals.
2.
Upbeat style has led to achieving personal and business targets.
3.
Possess excellent interpersonal, analytical, and organizational skills.
4.
Excels within highly competitive environments where leadership skills are the keys
to success.
5.
An effective manager with the essential skills to direct, train, and inspire staff to its
fullest potential.
WORK EXPERIENCE
SOCIAL MEDIA STRATEGIST
Instagram, Facebook, Twitter, Snapchat, LinkedIn
1.
Designing social media strategies to achieve
marketing targets
2.
Managing, creating and publishing original,
January 2014 to Present
high quality content on social platforms
3.
Administering all company social media
accounts to ensure up-to-date content
FREELANCE WEB CONTENT WRITER
2009 to Present
Revolutionary Writing Professionals, iwriter.com
dotwriter.com, writerbay.com
1.
Studying and understanding orientation
of the website under consideration and
relevancy of the current topic with it
2.
Searching the web for related information
and data
3.
Searching for the keywords useful to
achieve excellent "Search engine
optimization" of that website
4.
Writing articles using the gathered
information and inserting the keywords
as per the context
5.
Submitting completed articles online
Strengths
1.
Project Proposals and Theses
2.
SEO Articles
3.
Academic Essays
4.
Business Plans
5.
Product Reviews
BRIDGE INTERNATIONAL ACADEMIES,
(UnitedWeReach Scholarship Project), Nairobi
Call Centre Manager
As the manager of the call centre, I was responsible for
the daily running and management of the centre to
ensure all the available scholarships are applied. I
ensured that the agents answer calls within agreed time
scales and in an appropriate manner. I also acted as a
bridge between the call centre agents and the
management.
1.
2.
Ensure inbound callers receive calls and from
potential parents, e.g. queries, scholarship
requests, orders and complaints.
Assign outbound callers with tasks of
contacting interested or potential parents with
November 2015 to December
2015
Highlights
Steered a team of 40 agents to apply
over 20,000 scholarships.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
the aim of gathering information and helping
them apply for the scholarship.
setting and meeting performance targets for
speed, efficiency, sales and quality;
ensuring all relevant communications, records
and data are updated and recorded;
liaising with supervisors, team leaders,
operatives and third parties to gather
information and resolve issues;
maintaining up-to-date knowledge of industry
developments and involvement in networks;
monitoring random calls to improve quality,
minimise errors and track operative
performance;
coordinating staff recruitment with HR staff;
reviewing the performance of staff, identifying
training needs and planning training sessions;
recording statistics, user rates and the
performance levels of the centre and
preparing reports;
handling the most complex customer
complaints or enquiries;
organising staffing, including shift patterns
and the number of staff required to meet
demand;
coaching, motivating and retaining staff and
coordinating bonus, reward and incentive
schemes
ECOBANK, THIKA ROAD MALL, NAIROBI
January 2014 to September 2014
Highlights
Relationship Officer
The role holder is primarily responsible for acquiring
new business through professional sales techniques,
growth and development of business associated with
Retail Banking segments, adopting a relationship
management approach, sales and appropriate service
standards.
1.
High-profile management position
accountable for soliciting business accounts
and developing strategic alliances with
clientele.
2.
Analysed financial statements and pertinent
information to determine creditworthiness of
prospective customers.
3.
Counselled corporate clients and high networth individuals with regard to their
borrowing needs.
4.
Generation of new business via sales calls and
presentations of all retail banking products,
including e-products
5.
Make at least 25 quality sales per week
6.
Increase market share by calling on cluster
markets to promote and sell products and
services.
7.
Conduct competitor market analysis and
report findings to management
8.
Advise customers on the bank’s tariffs,
policies and other related policies
ECOBANK, Westlands Branch, Nairobi
Customer Service Officer
To manage the customer service function to ensure the
delivery of quality service to customers, the projection
of a professional and warm image, maintenance of
operational controls and continuous improvement in
operational efficiency.
1.
Business acquisition and retention through
sales calls, presentations and in-branch
management of customer service function
2.
Management of service delivery - review of
1.
Generated more than
$100,000 in revenue and
fee income within an 18
month period
2.
Developed a strategic
marketing campaign
targeting government
parastatals, attorneys, and
NGOs that has generated
substantial referrals.
January 2013 to December 2013
staff output to ensure adherence to specified
service standards. Manage/recommend
workflow changes for greater efficiency.
3.
Resolving exceptional investigations and
inquiries and liaising with other functions to
ensure that issues are resolved.
4.
Staff supervision, coaching and training organization of workflows and staff levels,
and coaching/training where necessary for
improved performance.
5.
Analysis and reporting of management
statistics
6.
Sales & Marketing Manager for sales strategy
implementation
7.
Branch Support Officer/Manager for branch
efficiency and procedural account
maintenance
8.
Customer Relations Officer for handling
customer needs and loan applications
9.
Assisting customers in the provision of service
and sale of products
10. Achieving branch budgetary targets
11. Staff training and development as well as
motivation and team spirit
12. Enhance the bank's image by providing a high
level of customer service
13. Business referrals to other business units
14. Maintaining customer loyalty
ECOBANK, Westminster Branch, Nairobi
Direct Sales Agent (DSA)
Tasks and Responsibilities include:
1.
generate and qualify leads
2.
source and develop client referrals
3.
prepare sales action plans and strategies
4.
develop and maintain a customer database
5.
develop and maintain sales and promotional
materials
June 2012 to December 2012
Highlights
1. Became the first DSA to
secure a permanent job
within Nairobi due to
exceptional performance.
6.
plan and conduct direct marketing activities
7.
make sales calls to new and existing clients
8.
negotiate with clients
9.
develop sales proposals
10. conduct product training
11. maintain sales activity records and prepare
sales reports
12. ensure customer service satisfaction and good
client relationships
13. perform quality checks on product and service
delivery
14. conduct market research and surveys
15. participate in sales events
EDUCATION
KENYATTA UNIVERSITY, MAIN CAMPUS
2008 to 2012
Bachelor of Environmental Studies (Community
Development)
Achievement: 2nd Class Honours
USENGE BOYS HIGH SCHOOL
Kenya Certificate of Secondary Education
KNEC Certificate
ONJIKO HIGH SCHOOL
AHERO PRIMARY SCHOOL
Kenya Certificate of Primary Education
KNEC Certificate
ACHIEVEMENTS &
HOBBIES
Chairman, Situation Link Investment Club
Alumni, Kenyatta University Environmental Club
Hobbies: Reading inspirational literature, writing
articles, volunteer work, watching documentaries and
travelling.
2005 to 2006
2002 to- to 2001
REFEREES
AVAILABLE UPON REQUEST
