MICHAEL NYAWIRE
Nairobi, Kenya
(9) Michael Nyawire | LinkedIn
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Summary
Proven expertise in delivering exceptional customer experience and resolving inquiries efficiently and professionally.
Skilled in managing high-pressure situations, demonstrating empathy and adaptability in dynamic environments.
Adept at utilizing CRM tools (e.g. Salesforce) and technology to streamline processes and enhance service delivery.
Exceptional communication and interpersonal skills, fostering trust and building lasting client relationships.
Strong problem-solving abilities, turning challenges into opportunities to ensure customer satisfaction and loyalty.
Committed to upholding organizational values and contributing to team success through collaboration and proactive support.
EXPERIENCE
RUBiS Energy Kenya
Convenience Outlet Manager
Mar 2022 – Present
Key Contributions:
• Managed monthly and annual sales, successfully reducing operation costs by 20% and increasing revenue volumes by 15%.
• Formulated daily/monthly sales reports to brief management regarding the performance and profits of the shop.
• Scrutinized customer buying trends, demands, and preferences to push fast-selling products.
• Oversaw and implemented outstanding visual merchandising standards and established use of space and stock availability.
RUBiS Energy Kenya
Customer Service Ambassador
Mar 2021 – Feb 2022
Key Contributions:
• Handled 50+ daily sales transactions, achieving sales targets.
• Consistently attained high customer satisfaction ratings through exceptional service.
• Resolved customer complaints and issues promptly and professionally.
• Participated in periodic stock-takes and audits.
Msingi Afrika House
Creative Writer
Nov 2020 – Feb 2021
Key Contributions:
• Performed in-depth research into topics to write clear and accurate copies.
• Applied strong writing, editing, and proofreading abilities to each assignment to produce the best possible content.
• Collaborated with technical experts and other marketing professionals to produce exciting and valuable content.
• Kept entirely up to date with emerging technologies, platforms, and best practices to help meet client objectives.
EDUCATION
Nairobi Institute of Business Studies (NIBS) Technical College
Communication, Journalism, and Related Programs
Jun 2018 - Dec 2020
Grade: Distinction
Retail Management
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