Michael Mwangi Wachira

 RESUME. PERSONAL INFORMATION NAME : Michael Mwangi Wachira NATIONALITY : Kenyan GENDER : Male MARITAL STATUS : Married LANGUAGE : English, Swahili EMAIL ADDRESS : -CELL CONTACT : -/ - CAREER OBJECTIVE To work in a demanding and challenging organization as well to advance my career by securing a position in a reputable organization that offers growth, exposure and experience WORKING EXPERIENCE NAIVAS LIMITED SUPERMARKET Nov, 2015 POSITION Shop assistant Duties and Responsibilities Assisting in sourcing, raising and promoting new products. Ensuring proper display of products for a good reach of customers. Attending to customer’s requests and queries promptly and efficiently. Taking stock and ensuring quality service delivery. Preparing Goods Return Voucher to Customers (G.R.V). Addressing to customers complains and attending to them sufficiently to their satisfaction. Assist in making invoices packing list delivery notes. Sorting and forwarding of all invoices and vouchers to the Finance Department. EMIRATES GENERAL PETROLEUM CORPORATION EMARAT Dubai (U.A.E).JAN 2012 – Feb 2015: POSITION Baristar. Duties and Responsibilities Achieve eye contact and greet all shoppers as they enter the store. While not servicing the customer, the shelves must be “faced up,” the shop area kept tidy, and the fast food area kept spotlessly clean. Ensure that promotions are brought to the attention of all customers, where possible plus selling linked items. Complete re-stocking duties as requested by the supervisor. Ensure that every customer is dealt with politely and effectively using Guest approach. Always be in full, clean uniform with name badge presenting the best image to the customer. Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, and teas. Ensure that the safety of the customer and self in all actions Complete any other duties as assigned from time to time by the shift in charge. Following the safety rules and regulations as advised from time to time. Other Positions Held CYBER TEC CYBER CAFÉ. Nov 2011 to Jan 2012. IT assistant and technical expert {I. T. SERVICES}Oct 2010 to Sep 2011 Vision Mobile Communication {M Pesa Agent and sales rep} EDUCATION BIOGRAPHY Jan. 2008 - Sep.2009 Advanced certificate in computer engineering maintenances and repair, software installation and customization. Jan 2007 - Aug 2007 Certificate in application Microsoft office package. Feb 2003 - Nov 2006: Kenya Certificate of Secondary Education - KCSE Jan 1994 - Nov 2002: Kenya Certificate of Primary Education - KCPE WORK ATTRIBUTES Communication skills – able to communicate clearly and effectively in many forums. Honesty – accurate and timely informed about the business Work Ethic- always reporting on time on for duty and meeting targets and deadlines. Problem-solving skills – able to solve challenges with minimal direction or supervision Loyalty -truthful and professionally committed to work with full trust towards my line of duty Personal Attributes Positive team player with outstanding work ethics and dependable. Easy adaptation to new activities and eager for new challenges. Respective and clean. Consistent to duty. Hobbies Socializing Traveling Reading Journals ACHIEVEMENTS Certificate in stock takes participation. NAIVAS LIMITED SUPERMARKET L T D. Certificate in customer services relations. NAIVAS LIMITED SUPERMARKET L T D. Awarded certificate staff of the month NAIVAS LIMITED SUPERMARKET L T D Certificate in basic food hygiene Dubai United Arabs Emirates. Certificate of personal effectiveness & enterprise development STRYDE Police clearances certificate. Directorate of criminal investigation GOOD CONDUCT. Certificate in information technology WANTECH COMPUTER COLLEGE stage 2. Referees PATRIC MWANGI NADMBURI P. O. BOX 45251 NAIROBI KENYA CELL - JOSEPH MWANGI KARANJA P. O. BOX 2056 NAIROBI KENYA CELL - GILBERT MBUTHIA CELL +254 722 706 655.