Michael Millman

Michael D. Millman Cell:- Office:- Email:-I currently reside in Volcan, Panama. I am a US Citizen, have a US home address and a US Bank Account. I am ready to start work immediately. Highly analytical, proactive and results-orientated professional with over 30 years of product, soft skills and technical training, technical product support, field service, project management, customer service sales and customer support, product and call center management experience. Excellent verbal, written, communication, facilitation and presentation skills. Worked closely and effectively with professionals at all levels across corporate and governmental agencies and organizations, both domestically and internationally. Strong leadership skills, evidenced by experience leading, training, directing, facilitating and motivating multi-disciplined teams. Skilled at managing both departmental and project budgets. Professional Experiences In-Depth International, LLC. March 2019 -May 2024 Instructor/ Trainer/ Facilitator I was in lockdown on our property in Southern Arizona since the start of the Pandemic. I have been providing transitional training, Software installation and configuration, Hardware selection and configuration and troubleshooting services for clients globally transitioning from the office to the “work from home” environment both foreign and domestic. I have provided hands on training on Zoom, Microsoft Teams, GoToMeeting, Cisco Webex, Skype and JoinMe. I have assisted with the installation, configuration and setup of these applications on Cell Phones, Tablets, Laptops and Desktops from various manufactures. Maximus Federal April 2021 – July 2021 Center for Disease Control-CDC Covid19 Vaccine Hotline Remote Trainer / Facilitator As a remote trainer I was responsible for providing training and facilitation of New Hire Customer Service Representatives during their On-Boarding, Initial Training, Software and Systems and Production Nesting supporting the Coronavirus 19 vaccine hotline. I provided soft skills training in Customer Service, HIPPA, Effective Business Writing and Dealing with Difficult People. I provided Software installation training for remote workers on Maximus Corporate Systems, Zoom, Microsoft Teams, Microsoft Office 365, Amazon Workstation and Microsoft Dynamics 365. I was also responsible for training new trainers, training coordinators, Call Center supervisors, Quality Control, remedial and up training for CSR’s. Page 1 Michael D. Millman Cochise County Emergency Services February 2019- Inactive due to Covid 19 restrictions. Radio Operator-Mobile Command Unit Provide radio, data and positioning communications between Cochise County Sherriff-Search and Rescue teams and other governmental agencies. Provide hands-on training on existing radio, satellite, GIS and computer systems in the MCU to new crew members and recurrent training to existing staff. Participate in local city, county, state and federal emergency incident response exercises and annual public service events. (FEMA and Department of Homeland Security Training Records provided upon Request) Maritime Resources December 2014-January 2019 Captain, Second Captain, First Officer, Navigator, Radio Operator- Master 100 Ton-Inland, Master 1500 Ton-Near Costal As Second Captain/ First Officer/ Mate I was responsible for all crew training to satisfy the requirements of 46 CFR 11-202(b)The International Convention on Standards of Training, Certification and Watchkeeping for Seafarers (or STCW), which sets qualification standards for personnel on seagoing ships, for the minimum standard of competence for Basic Safety Training (STCW), Refresher and Revalidation Training. I also facilitated the Deck and Crew training of Bridge Resource Management (BRM), Electronic Chart Display and Information Systems (ECDIS), Fast Rescue Boat (FRB), Global Maritime Distress Safety System (GMDSS), Maritime Vessel Security Awareness (MSA), Proficiency in Survival Craft (PSCR), Ship’s Reaction Force Training (SRT), Basic Life Support (CPR and First Aid), Shipboard Fire Suppression/ Dewatering and Personal Safety & Social Responsibilities. (Department of Homeland Security, United States Coast Guard, Panama and Honduras Maritime Institutes Training Records provided upon request) STATE OF ARIZONA-Department of Economic Services August 2014 to October 2014 Enterprise Project Management Office - Trainer/ Instructional Designer Created, designed and developed 10 custom instructor led courses for facilitators and participants on Project Management, Portfolio Project Management, Risk Management, Quality Assurance, Quality Control and Managing Projects at the Department of Economic Services Enterprise Project Management Office. Designed PowerPoint presentations for conversion to E-Learning on-line system, Instructor/ Course Leaders guide, Participant guides, notes pages and session handouts. UNIVERSITY OF UTAH MEDICAL CENTER Credentialed EPIC OpTime/ Anesthesia/ Instructor-Trainer January 2014 to May 2014 Assisted with the design and development of Instructor Guides, Quick Reference Guides, Tip Page 2 Michael D. Millman Sheets, participant Workbooks and Lesson Plans. Instructed / facilitated workshops, seminars, classroom, guided training and Super User Training. Provided classroom, In-Hospital training and “At the Elbow” support for the University’s Epic Systems “Go Live” Project. Worked closely and effectively with Physicians, Surgeons, Anesthesiologists, CRNAs, Nurses, Clinicians and hospital staff at the Universities Medical campus locations in the greater Salt Lake City area providing “Hands-on” product, technical, logistical, hardware, computer, printers and Wifi systems support and training. UNIVERSITY OF ARIZONA MEDICAL CENTER June 2013 to November 2013 Credentialed EPIC OpTime/ Anesthesia/ ClinDoc Instructor-Trainer Assisted with the development of Instructor Guides, participant Workbooks, Lesson Plans, Quick Reference Guides and Tip Sheets. Assisted and developed the “Train-the-Trainer” workshops, seminars, classroom, guided training and Super User Training. Provided classroom, In-Hospital training and “At the Elbow” support for the University’s Epic Systems “Go Live” Project. Worked closely and effectively with Physicians, Surgeons, Anesthesiologists, Nurses, Clinicians and hospital staff at 3 campus locations in the greater Tucson area providing “Hands-on” product, technical, logistical, printers, scanners, hardware, computer and Wifi systems support and training. JOHN C. LINCOLN HOSPITAL Credentialed EPIC OpTime/ Anesthesia/ ClinDoc Trainer April 2012 to November 2012 Provided classroom and In-Hospital training and support for the JCLConnect Epic Systems “Go Live” Project. Assisted with the development of Instructor Guides, participant Workbooks and lesson plans, Quick Reference Guides and Workbooks. Assisted and developed the “Train-theTrainer” workshops, seminars and classroom guided training and Super User Training. Worked closely and effectively with Physicians, Surgeons, Anesthesiologists, Nurses, Clinicians and hospital staff at 4 campus locations in the greater Phoenix area providing “Hands-on” product, technical, logistical and hardware computer and Wifi systems support and training. FIELDS CONSULTING GROUP, Inc. Product/ Technical/ Soft Skills Instructor-Trainer April 2011 to April 2012 AMTRAK-Provided product, technical, hardware, software and training support services to the Amtrak “Point of Sales Systems” project. Developed training documentation, classroom and Webinar electronic learning presentations, curriculum, support and end user manuals and troubleshooting guides. Participated in 3G RAN, 3G & 4G, WiFi and secure packet transmission “Proof of Concept” testing. Responsible for staff development and in-house training. Veterans Canteen Service-Provided hardware, software, product and technical support services to over 250 locations nationwide in support of the Department of Veterans Affairs and NCR “VCS Exchange-Point of Sale Upgrade Project”. Developed technical training and end user support documentation, Quick Reference Guides and Support Workbooks. Developed, assisted and presented in-house product, technical and soft skills training and staff development Page 3 Michael D. Millman curriculum. VANGENT, INC. November 2009 to September2010 UNITES STATES DEPARTMENT OF COMMERCE - 2010 CENSUS Site Trainer / Technology Consultant As a site trainer I was responsible for providing training, consultant and support services to Directors, Supervisors, Managers, Lead Agents, Agents, Lead Interviewers and Interviewers for the Decennial Response Integration Systems 2010 Census project. I worked effectively with all levels of corporate, contractual, vendor and federal governmental agencies management for project completion. I assisted with the analysis, design, development, implementation, evaluation and delivery of “state of the art” electronic web-based training and instructor led learning programs. I assisted with the design and development of Instructor / Facilitator Guides, Participant Guides and all related job aides and learning tools. Provided project management, instructor scheduling and training (Train the Trainer) assistance for national deployment. I am a Certified Site Trainer, Certified ADOBE Professional, highly proficient with all Microsoft Office Products, networking technologies, Dell laptop and desktop hardware, Video Projection Systems, Cisco VOIP Communicator and Adobe© Acrobat© Connect™ Pro, Adobe eLearning Suites. SCHALLER ANDERSON HEALTHCARE, L.L.C. Senior Project Manager/ Project Leader February 2007 to February 2009 As a Senior Project Manager, I was responsible for the introduction, planning, implementation, upgrades, post implementation and maintenance of all new and existing plans that Schaller Anderson Healthcare managed. I was called upon by senior staff to train, facilitate and coordinate meetings with internal and external customers, vendors, supervisors, leaders and team members on a daily basis. I interfaced with all of the business units within Schaller Anderson. I worked on many special projects for senior management including Arizona Health Care Cost Containment System (AHCCCS). My roles and responsibilities were varied depending on the project. I was responsible for the departmental hardware and software platform upgrade projects, desktops, laptops, monochrome and color printers and Microsoft SharePoint server projects. PARK UNIVERSITY ENTERPRISES, Inc. February 2005-January 2007 Instructor/ Technical Trainer-Fred Pryor Seminars/ CareerTrack Seminars Technical Trainer/ Project Manager-On-Site Group, Fred Pryor Seminars Provide on-site technical training, instruction, facilitation and project management, both domestically and internationally, in Project Management for Information Technology Professionals. Deliver product and technical training seminars, both domestically and internationally, on How to Install Troubleshoot and Maintain Personal Computers, Advanced Personal Computer Troubleshooting, Microsoft Office-Basic, Standard, Home and Student, Business, Professional & Enterprise, Microsoft Exchange, Networking Fundamentals, Installing and Troubleshooting Networks, Telecommunications Fundamentals and Installation, and Project Management for Page 4 Michael D. Millman Information Technology Professionals. Deliver personal and professional development training seminars on Managing Multiple Projects, Dealing with Difficult People, Team Building, Getting it all Done, How to Deliver Exceptional Customer Service Skills, Instructional System Designs for Trainers. SKILLPATH SEMINARS/ COMPUMASTER SEMINARS September 1999-September 2002 Instructor/ Technical Trainer-CompuMaster Seminars/ SkillPath Seminars Technical Trainer/ Project Manager-On-Site Group, SkillPath Seminars Provide on-site technical training, instruction, facilitation and project management, both domestically and internationally, in Project Management for Information Technology Professionals, Train the Trainer, Instructional System Design utilizing the ADDIE model. Deliver product and technical training seminars, both domestically and internationally on How to Troubleshoot, Tune-Up and Maintain Personal Computers, Advanced Personal Computer Troubleshooting, Networking Fundamentals, Installing and Troubleshooting Networks, Telecommunications Fundamentals and Installation, Microsoft Office and Project Management for Information Technology Professionals. MESA COMMUNITY COLLEGE September 1998-September 1999 Business and Industry Institute, Mesa Arizona Instructor-CIS190-Microsoft Networking Essentials Instructor-BPC170-Small Computer Maintenance-A+ Certification Training Deliver academic classroom and lab “Hands-On” instruction for the course of study leading to the A+ Certification Exam, including DOS, MS-DOS, Windows, Windows for Workgroups, Windows 95, Windows 98, Windows NT4.0 Workstation, Windows NT 4.0 Server, Novell Netware, Microsoft Office, basic and advanced electronics, basic and advanced troubleshooting, basic and advanced preventive maintenance, microcomputer peripheral installation and maintenance, printer installation and maintenance, peer to peer and client/ server networking concepts and installation, telecommunications installation, troubleshooting and maintenance, basic and advanced network installation, troubleshooting and maintenance. MICROAGE, Inc. July 1993- April 1999 Manager-Product and Technical Educational Services, Senior Technical Instructor, Project Manager-Corporate Training Department, MicroAge Headquarters Services Designed, developed, delivered and deployed a supply chain and sales management application and provided instructional design and development for the product for corporate, field based and remote associates, both domestically and globally utilizing the ADDIE principles of Instructional Design. Evaluated emerging technologies for integration into existing technical training courses. Provided technical project management to other business units. Provided hardware and software technical support for the Corporate Training Departments networked computer systems, telecommunications systems and associated peripherals, state of the art audio and video systems, and provided technical problem resolution and recommendations to associates, vendors, and guests in the company’s Executive Briefing Center’s meeting rooms, presentations rooms and Page 5 Michael D. Millman classrooms. Managed Trade Show Support Services, set-up and product and technical support and technical SPOC to Events Group for executive briefings, Trade Shows and Corporate InFoTours both domestically and internationally. MICROAGE, Inc. July 1993- April 1999 Manager-Field Services, Project Manager-Client Services, MicroAge Data Services Managed field services group, provided product and technical support, technical and product training, system and network administration, network planning and design, network installation and troubleshooting, product evaluation and testing, project management and technical project management, consulting services to in-house product and technical support services, HP Printer help desk and field services group, sales, distributors, company owned stores, Value Added Resellers and end users both domestic and international. MICROTEST, Inc. Senior Technical Support Associate September 1990-July 1993 Provided telephone and on-site product and technical support for end users, Value Added Resellers, in-house and outside sales staff worldwide. Provided set-up and support for the sales and marketing groups’ trade shows and tours, both domestically and internationally. Manager-Product and Technical Training Provided product and technical training to new-hires, in-house staff, sales associates, outside sales staff, distributors, Value Added Resellers, and end users, both domestically and internationally, through the development of oral, written and visual presentations and training materials utilizing the ADDIE model. Managed Trade Show support services. Provided and delivered product and technical seminars/ Trade Show lectures worldwide. Page 6 Michael D. Millman Training, Facilitation, Software Public & Corporate Seminars Project Management for I.T. Professionals How to Deliver Exceptional Customer Service Business Writing for Results Communication Skills for Women Dealing with Difficult People Developing Emotional Intelligence Exceptional Business Writing and Goof-Proof Grammar How to Bargain & Negotiate with Vendors & Suppliers How to Communicate with Tact and Professionalism How to Manage Conflict and Confrontation Mistake-Free Grammar & Proofreading Professional Communication: What Message Are You Sending? Assertive Leadership Skills: Seminar for Managers & Supervisors Essential Skills for the New Manager or Supervisor How to Lead a Team Team-Building, Mentoring, and Coaching Skills for Managers & Supervisors How to Supervise People Training the Trainer How to Deliver Presentations with Ease and Confidence How to facilitate meetings (Presentation/ Facilitation Skills) Effective Business Communication How to Manage, Train and Motivate the Change Resistant Employee The Seven Habits of Highly Effective People Effective Time Management Organize Your Life & Get Rid of Clutter! Instructional System Design Competencies Professional Foundations, Planning and Analysis, Design and Development, Implementation and Management Instructional System Design ADDIE, Rapid Prototyping, Dick and Carey, Instructional Development Learning System SDLC Waterfall, Interactive, Big Bang, Agile, RAD Page 7 Michael D. Millman Hardware Apple iMac, Mac Pro, Mac Mini, Macbook, Macbook Pro, IPad Cisco Hubs, Routers, Switches Compaq Desktop, Laptop and Servers Data Circuits 2-wire, 4wire, fiber, microwave, RF, 3G /4G / Packet Core Networks Dell Desktop, Laptop, Printers and Servers Hewlett Packard Desktop, Laptop, Tablets, Netbooks, Printers, Plotters, Scanners, Network and Servers Panasonic ToughBook, Printers Amrel Rocky, Docklite, Packet Radio, 3G / 4G/ WiFi Software Adobe® Acrobat, Adobe Connect, Adobe Connect Pro, Illustrator, Publisher, Photoshop Apple Apple Mac OS X, AppleWorks, iWorks, Final Cut Pro Cakewalk by Roland V-STUDIO 100, SONAR Corel CorelDRAW Graphics Suite Microsoft® Microsoft® Windows 98, Microsoft® Windows XP (all versions), Microsoft® Vista (all versions), Microsoft Windows 7, Microsoft Windows 8, Microsoft® SharePoint (user & server) Microsoft® Server, Microsoft® Small Business Server Microsoft® Office 98, 2003, 2007, 2010 Excel, Outlook, PowerPoint, Project, Publisher, SharePoint, Visio, Word. 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