Michael Merriot Sasmita

RESUME PERSONAL PARTICULARS Name:Michael Lie Award:Top 3 Winner of 2021 OCBC Culture Stewardship Program Education:Master of Business (M, Business), Majored in Business Victoria University of Australia, 2013 Bachelor of Computer Engineering (B, Comp Eng) Majored in Computer Engineering University of Trisakti, 2008 ProfessionalPRINCE 2 Practitioner Certified, Qualifications:Artificial Intelligence Singapore member (AI4I),Agile Scrum Certified, Artificial Intelligence (AI4I), Project Management by Institute of System Science National University of Singapore (WDA), ITIL v3 Certified by OGC Advanced Certificate in Governance Risk & Compliance by ICTA/ CAMS, IBF Qualified level 1 (Compliance), IT Governance by Institute of System Science National University of Singapore (WDA) IT Skills:In-house application CRM, JIRA, Confluence, Clarity, MS Visio, MS Project, Salesforce CRM, Tableau, Qlikview, Hadoop, Python, Digital payments Training:TOGAF 9.2 Enterprise Architect, Agile SCRUM, Design Thinking, Human Centred Design PROFILE SUMMARY Over 13+ years of business analysis, project management, vendor management area, experiences in several complex business or technology projects (Digital) in front office, finance, operations, regulatory, compliance and legal. Expertise in driving, leading and guiding business users & external (vendor)/ internal functional and technical team members including strategizing project implementation. Excellent Communicator: leverage business and financial acumen to communicate effectively with business and respective teams. The ability to work in a fast-paced, team environment and interested to learn new technologies and emerging standards and have ability to learn quickly. WORK EXPERIENCE OCBC Bank, Singapore Business Analyst – Project and Change July 2020 – Present Assists in the strategy, planning, execution and successful implementation of GFCA initiatives within the stipulated timeline without compromising the quality of delivery  Performs requirements gathering for assigned projects, ensuring accurate translation into requirements document and obtain all necessary approvals in a timely manner  Actively lead on matters relating to project such as fact finding, documentation, investigation, pain points, risks (RAID) and clearing of issues raised by users, etc Plays an active lead role in identifying improvement opportunities vis-à-vis process efficiency to be delivered through development of digital process automation and system enhancements where feasible manage vendors, internal IT teams Harmonize and optimize key processes across parent and branches for implementation of digital procurement for bank wide Deutsche Bank, Singapore Client Service Officer/ Product Manager - Client Lifecycle Management (Client Onboarding) Jun 2019 – Jun 2020 Lead in driving Client Onboarding lifecycle process reengineering projects across Corporate and Investment Bank (CIB). This would include strategy, planning and collaboration with stakeholders in the CRM digital implementation for process enhancements Lead and guided stakeholders to identify, define process roadmap on projects relation to Corporate Banking, Investment Banking segments Responsible for requirements gathering, consolidate and discuss with the technology team Managed vendors (internal), internal IT teams on the SLA, requirements, functional requirements Obtained and delivered summary Management Analytics project progress to the regional stakeholders for presentation at ExCos/ OpCos and SteerCos Managed project scope, risk, schedule and progress, performance, deliverables, issues, escalations and conflicts for project and propose for sign-off on the requirements and functional documents (BRD, FSD) Developed knowledge base in Confluence for the stakeholders requirements review Ensured delivery timelines are managed and delivered against, evidencing achievement with appropriate artefacts for Audit and Regulators (Bafin, MAS) NTUC Income, Singapore Business/ Product Manager Jan 2019 – Jun 2019 Identified ways and support Digital Claims which effectively integrates Design thinking and to utilize technology to improve Claims business processes, productivity, and make recommendations to support an organization scaling at a rapid pace Facilitated end to end process orchestration for the complete Insurance digitalization including carry out business process optimization, process re-engineering across Division Provided support in the business change with users for the enhancements and projects including, planning designing and implementing of INCOME’s Claims business Collaborated with users to build up business cases, justify risks, cost benefit analysis and obtaining necessary approvals to support projects Planned, prioritized and managed the change requests and ad-hoc projects raised by various departments in the organization supporting the Insurance business in Income with a team of business analysts and vendors supporting development and production (both on-site and offshore) Developed in-depth knowledge and proficiency of supported business areas and engages business partners in evaluating opportunities for process integration and refinement Identified and worked with key vendors to ensure enhancements and production support are delivered on target and according to SLAs. Aligned business change development approach and strategy in accordance to New Architecture and Roadmap 2c2p (Financial Institution), Singapore Project Manager/ Business Analyst Jul 2018 – Nov 2018 Developed Business Requirement Document (BRD) and translate into understandable language of system analyst (FSD) Prepared and collaborated on user stories and epics for the continuation of the products design Developed epics and break it down to user stories with Agile SCRUM Defined short and long term product vision and communicate to the digital development team (Agile) as well as UI/ UX team designers for product features Hold regular sprint planning sprint review with the scrum team members Developed, maintained and prioritized product backlog and release plans Defined the project scope and gather the features / products from external customers. Oversaw & tracked project planning, progress and implementation Kept in track the efficiencies of the allocated resources in the project Prepared comprehensive documentation for the digital data project, such as Scope of Works, Design Documents, Data Dictionary, Process Flowcharts, Test Documentation and User Manuals Standard Chartered Pvt Bank Senior Business Analyst Client Lifecycle Management (Front Office) Nov 2017 – Jul 2018 Achievement: Improved the Signature Mandate update processes by centralizing the process in hubs for each region which resulted in a decrease in Turn-Around-Time for each request made to the banks, also implemented improved audit confirmation processes with digitizing the touch point of the relevant counterparts Interacted & drove business stakeholders (Relationship Managers, Client Managers, Compliance, Policy, Risks Directors, Operations Directors Department) in order to understand their user design of front office, risks and requirements (gap analysis, stakeholder management) in workshop/ interview session Managed the Current Account Signature Mandate Update (SMU) project planning together with vendor as well as key stakeholders consists of Global Banking, Business Banking, working group, Program Steering Committee Designed and developed audit confirmation processes for 13 countries Lead in a rollout phase with stakeholders from 3 countries for Current Account SMU client onboarding process improvement Provided a client onboarding performance tool (Turn Around Time -TAT)/ dashboard which upper management would have visibility, clarity on the actual performance (front office, risks) in each country. The automation process was then transferred to Customer Onboarding & Account Management (COBAM) as part of their performance management Lead in a rollout phase with stakeholders from 3 countries for CASA SMU client onboarding process improvement Developed release plan for the audit confirmation with the senior management and stakeholders (Onboarding, CDD team, Program Steering Committee) ACR Capital Holdings Pte Ltd, Singapore Senior Business Analyst/ Project Manager Sep 2014 – Nov 2017 Achievement: 1. Enabled front office team to utilize digital CRM as a 360 degree view apps with the aim of increasing customer retention and communications 2. Automation on the end to end finance processes starting from front office until financial/ management reporting (Account payable, account receivable, general ledger), the project involves multiple functions and handshakes with many process streamlining and technology Facilitated and developed training plan (train the trainer) in projects as well as change requests Interacted & drove business stakeholders in order to understand their issues and needs (Business process alignment, gap analysis, stakeholder management) and aligned the needs with system capability on the various projects Lead and involved in blueprint phase with stakeholders for gathering information requirements and prepare blueprint documents (business requirement specifications), requirement traceability matrix, impact analysis document Managed internal business users in prioritizations, requirements gathering, functional specification discussions Developed business processes based on business requirements, translate the requirements into functional processes Managed, communicated and trained every change requests/ enhancement on the process changes to the impacted department/ requestor department (Change Management and training) Planned, scheduled, and monitored overall progress and initiate corrective action as appropriate, to ensure that project/ program deliverables and implementations plan are produced on time and within budget Ecenta Asia Pacific Pte Ltd, Singapore Consultant/ Business Analyst/ Project Manager Apr 2014 – Sep 2014 Covers all phases of a typical project, from implementation to training, support, and post- support wrap-up tasks. Projects under Ecenta: Nets (Financial Services) Gathered user requirements & developed business blueprint based on the requirements gathering Developed functional specifications based on the business blueprint agreed by customers Developed and documented functional specifications for the project requirements Designed and developed middleware flow between BCM and CRM Service Configured Knowledge Search settings for IC agents Developed service connection between CRM Sales and BCM Maintained and prioritized product backlog ASM USA Implemented Finance project cycles phase 1 which includes General Ledger Management, AP/ AR, Reporting as part of the global initiatives Worked on different business scenarios of CRM digital- Sales cycle Developed blueprint, functional specifications documents & discussed it with all key users in United States (US) and Singapore Planned, managed, executed deliverables and timelines within work stream Performed business unit testing, integration testing, UAT Rofin Baasel Pte Ltd, Singapore Network Administrator/ Business Analyst Mar 2010 – Mar 2014 Responsible for supporting infrastructures including finance application in South East Asia (Vietnam, Malaysia, Thailand, Singapore) Customized the reporting characteristics, value field, profitability segments used in profitability analysis in FICO Responsible for application enhancement, customization (Change Request) Translated business requirements into technical design specifications using Visio to design ERD schema Normalized data fields to meet the business requirements and specifications to build a data marts for various departments into a metadata Designed and implemented cubes across multiple data marts using OLAP methods in Business Object for users to access reporting as its needed Colluded with the Key users to study and understand the existing business procedures and documented the “As-is processes” & “Gap Analysis” (Business Blueprint) Developed and facilitate business process definition, requirements’ specifications and modeling in the development environment Developed functional specification document based on the requirements and As-Is processes (FRD) Created tasks, templates, methods, role resolution and automation using workflow Cygnet Pericon/ Widya Pratama Pte Ltd, Singapore & Indonesia Consultant- Regulatory projects with multiple clients from International Banks such as Bank of Tokyo Mitsubishi UFJ, DBS Bank, Hong Leong Bank Mar 2008 – Dec 2009 Responsibilities: Acted as Associate Project lead in each project starting from project initiation, project plan, project execution, project monitoring/ controlling, project closing Gathered user requirement and prepared the “To-be processes” document in the business blueprint phase. Mapped the processes of the To-be processes onto the Bank system based on the business blueprint document Developed complex business design for all Bank regulatory process incorporating gaps, interfaces, reports, enhancements and data conversions from the legacy system Provided documentation/ manual and training to end user. In-depth knowledge with Waterfall and AGILE methodology as required in project Hong Leong Bank project (Clients) Sep 2009 – Dec 2009 Responsible as the Consultant in BTMU (Bank Of Tokyo Misubishi UFJ) for Automation Regulatory Compliance Project for MAS610 Monitored and tracked activities against the detailed project plans Performed gap analysis between current condition with new Central Bank’s regulation DBS Bank project (Clients) Jan 2009 – Aug 2009 (Project Lead) Responsible as the lead and functional Consultant which responsible for the project scheduling, resources allocation, stakeholder management, requirements gathering, functional specification review Performed gap analysis between current condition and new requirements in trade finance Implemented functions of the issuance, processing letter of credit, documents against payment and document against acceptance are accepted by legal, compliance and business Coordinated with stakeholders to ensure compliance with legal and compliance requirement Coordinated with Client’s IT team to provide data / information requested by Regulatory Analyzed data which will be submitted and ensure the validation of the information Developed the report and submit to Regulators after confirmed by Bank-wide Compliance team BTMU (Bank Of Tokyo Mitsubishi UFJ) Dec 2008 – Feb 2009 Responsible as the Consultant in BTMU(Bank Of Tokyo Misubishi UFJ) for Automation Regulatory Compliance Project for Basel II & III Responsible for assisting in designing and configuring ETL process (SQL) for Automation Regulatory Compliance Monitored and tracked activities against the detailed project plans