Michael Mc Kenzie

I have over 8 years of experience within the BPO industry in customer service, technical support, sales, and retention. I am experienced in chat, email, and phone (inbound/outbound). I am also able to multi-task all three media at the same time. When assisting customers, I set proper expectations and always go above and beyond for them. I also operated as a supervisor, engaging in coaching sessions and providing support to agents. I handled escalations and as well as processed daily reports.