Michael Mc Fadden

Michael McFadden           Louisville, KY 40223 ♦ - ♦- Website, Portfolio, Profiles www.linkedin.com/in/michael-mcfadden-501a66206 Professional Summary Detail-oriented Computer Systems Engineer committed to improving system design and operations for reliable workflow management. Researches and implements budget-conscious security and encryption solutions to protect user privacy and increase overall network health. Creates easy-to-follow guidelines and troubleshooting documentation for non-technical staff. Skills SonicWall Technical Analysis Windows Server Storage Virtualization Cloud Services Microsoft Exchange Network security Firewalls Project Management Technical Support Cloud Computing User support Office O365 SharePoint Administration Teams Administration PBX Phone system Work History IT Systems Engineer, 04/2021 to Current Central Business Systems – Louisville, KY Maintaining and working on multiple client servers. Maintaining and making sure all backups ran and completed successfully either locally on NAS devices, and/or on cloud Datto devices. Check and make sure that all updates for both workstations and servers were done on time. Assist with disaster recovery, and IT environment recovery if client's site went down. Analyze and deal with any virus alert threats that were generated in ConnectWise Ticketing board and/or through Webroot antivirus portal. Assist with racking, stacking, and deployment of servers, workstations, and laptops at client locations. Assist with on boarding of new clients, and training of their staff on how to use Microsoft Office 365 and its features. Setup, and troubleshoot Azure AD sync issues between on prem AD and Azure cloud-based AD. Manage multiple Azure cloud-based infrastructure deployments, and Intune base role outs. IT Technician, 06/2020 to 04/2021 Korrect Optical – Louisville, KY Answering 15 + calls, tickets, and emails. Network setup, and troubleshooting Management and coordination of vendors when help was needed Deployment of computers, VoIP phones, printers, NAS devices, and APs as needed. Management of inventory. User creation and setup in Active Directory, O365, and Cisco Unity. Troubleshooting of Exchange Emails Virus removal Software deployment Remote computer management through Pulseway Virtual fax troubleshooting through fax server using Xmedius. Windows and MAC VPN deployment and troubleshooting. Network drive mapping and troubleshooting. In person and remote troubleshooting of our remote locations within Louisville, KY. RDP setup, and configuration for remote works. Cisco Jabber setup and troubleshooting for both in house, and remote workers. IT Specialist, 12/2018 to 03/2021 Cork Methodist Church – Plant City, FL Answering calls, and emails. Migrating of emails from O365 to g-suite. Domain transfer and setup from go daddy to Google domains. Creation of users, security groups, apps, privileges, and roles in Google Workspace Deployment and management of church website. Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed. Explained technical information in clear terms to non-technical individuals to promote better understanding. IT Technician, 10/2019 to 05/2020 Radial Inc – Shepherdsville, KY Fixing and troubleshooting of printers, and label printers Troubleshooting of network issues Deployment of new computers and printers Answering of 30 + calls and tickets per night Desk-side troubleshooting Assisting in projects when needed Management of IT department after hours. Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team. Maintained and monitored server room, wireless network and other server infrastructure. VoIP Technician, 11/2018 to 07/2019 TeleVoIPs – Brandon, FL Answering 50+ tickets and calls per day Established call flow in PBX servers Deploying of VoIP phones Troubleshooting network issues Pulling call logs when requested. IT Intern, 08/2017 to 01/2018 Swope Family Dealerships – Elizabethtown, KY Answering 10+ tickets and calls per day Assisting with workstation, printer, and VoIP phone deployment Setting up new users in Active Directory File recovery Providing desk side help when needed. Installed, modified and repaired software and hardware to resolve technical issues. Education High School Diploma: 03/2013 Hart County High School - Munfordville, KY