Michael Mbai

Michael Mbai Honey Pot Rd #B3, Ongata Rongai, Nairobi, Kenya | Cell: (- | Email:- IT professional with over 20 years experience in computer hardware and software support via telephone and in-person, internet services support via telephone and email, and front-end website development using HTML, CSS and WordPress. Work Experience Search Quality Rater Lionbridge Technologies, LLC January 2019 - current      Help improve the quality of online searches by analyzing the main content of web pages and providing feedback to Google. Moderate YouTube chat to identify inappropriate comments. Analyze and rate YouTube video quality. Research and provide feedback on the reputation of content creators. Complete tasks with 85% accuracy and within the recommended time frame. Warehouse Associate Amazon.com Inc. - Houston, TX September 2018 - February, 2020     Received and processed incoming merchandise. Picked and fulfilled customer orders. Recorded and processed damaged merchandise. Updated data in inventory and logistics software programs. Caregiver Vericon Health Resources - Sugarland, TX January 2017 to August 2018        Provided compassionate, love-centered care to teenage residents with learning disabilities. Ensured a safe, clean and healthy environment for the residents. Created trust and good relationships with residents. Assisted in planning and executing recreational activities for the residents. Transported residents to doctor appointments. Maintained a detailed record of resident activities/progress and any events/incidents. Helped residents to develop independent living skills. Technical Support/Web Developer Net Masters Limited - Nairobi November 2002 to May 2016       Provided desktop support via telephone and in-person to small and medium size companies. Provided IT infrastructure, MS Exchange and MDaemon Email Server support to customers. Built static websites for customers using HTML & CSS. Built websites using Joomla and WordPress content management systems. Kept abreast of emerging technologies, software and trends and applied them to customers’ projects. Troubleshooting of technical issues to solve issues within a reasonable time frame. Customer Service Supervisor Alphanet Communications Limited - Nairobi March 1996 to October 2002     Supervised a team of customer support agents to provide high quality support to our internet service customers. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems in a reasonable time frame. Promoted the business as a superior internet services provider committed to providing high quality services to customers. Liaised with other departments to resolve customer issues quickly and efficiently. Technical Engineer Kanash Limited - Nairobi March 1993 to November 1995    Assembled desktop computers to fulfill customer orders. Troubleshoot and resolved technical issues at the company workshop. Maintained a detailed record of workshop activities and parts inventory. Education Bachelor of Science (Mathematics) Egerton University - Nakuru, Kenya (September, 1998 to September, 1991) Skills Strong problem solving skills, good work ethic, good time management, customer focused, attention to detail, fast learner, good oral and written English communication skills, good working knowledge of HTML5,CSS3, Bootstrap 4 and WordPress.