Michael Ligayo

MICHAEL T. LIGAYO OPERATIONS AND SYSTEMS ARCHITECT | MONDAY.COM EXPERT | BUSINESS PROCESS SPECIALIST PROFESSIONAL PROFILE System-oriented Operations Specialist with 15+ years of experience building high-efficiency business workflows. Expert Architect in Monday.com and specialized in automating business processes to reduce manual workload and improve team visibility. Proven track record in transitioning complex data into actionable insights for business growth. WORK EXPERIENCE IT Manager | DMCI Homes | June 2020 – Present (Promoted to Manager 2023) • System Implementation: Designed and executed custom business systems for 2,000+ users, ensuring 100% alignment with operational needs • Project Management Monitoring Using Monday.com: Designed and deployed a centralized project management platform using Monday.com, improving cross-functional collaboration and providing real-time visibility to management of project lifecycles and progress • Operational Excellence: Established project management and issuehandling protocols, significantly reducing downtime and improving service delivery • Change Management: Spearheading organizational rollout for new systems, helping ensure high user adoption and maintaining employee morale during complex transitions Assistant Manager for Business Process | DMCI Homes | May 2014 – Jun 2020 • Process Architecture: Engineered the organization’s process map and designed high-impact business workflows that standardized operations across multiple departments for 2,000+ employees • Performance Frameworks: Developed and managed a comprehensive KRAs and KPIs, establishing a data-driven culture of accountability within the Business Process Unit and Data Protection Office • Data Privacy Governance: Spearheaded the organization’s Data Privacy compliance roadmap, implementing control frameworks and auditing processes to safeguard sensitive stakeholder data • Cross-Functional Optimization: Identified operational bottlenecks and collaborated with department heads to redesign legacy processes, resulting in improved service delivery and internal resource allocation Quality Engineer | B/E Aerospace B.V. Phils. | Dec 2012 – May 2014 • • • Regulatory Systems Architecture: Spearheaded the alignment of critical business processes with AS9100 aerospace standards Supply Chain Optimization: Managed a supply chain of 150+ suppliers and 200+ unique components, maintaining zero-defect standards in high-pressure manufacturing environments Risk & Crisis Mitigation: Formulated comprehensive risk assessments and developed rapid-response protocols that minimized customer impact and reduced warranty liability EDUCATION Master of Business Administration | Ateneo Graduate School of Business, 2009 – 2013 Bachelor of Science in Chemical Engineering | University of the Philippines Los Baños, 1997 – 2002 CORE COMPETENCIES • • • Technical Systems: Monday.com (Expert/Architect), Data Privacy (DPO), Workflow Automation, CRM / HRIS Implementation, Process Mapping Microsoft Excel: Highly proficient especially in formulas AI Tools: Prompt Engineering (ChatGPT, Gemini, Copilot) SERVICES I PROVIDE • • • • Full Monday.com Workspace Setup & Automation Business Process Mapping & Optimization, Documentation (Flowcharting) KPI/KRA Dashboard Creation (Excel/Monday.com). Data Privacy & Compliance Audits Early Career • Quality Engineer at Visteon Philippines -). Managed high-volume automotive supply chains and risk assessments for 200+ components • Photocircuits Phils., Inc. -). Technical Support Specialist and Corporate Trainer