Michael Laudin

Michael Laudin, Manual QA Tester Hadera Israel,-, Israel,-,-, http://www.linkedin.com/in/michael-laudin/439a1684 SUMMARY Accomplished Freelancing Manual QA Tester with over 7 years of experience in managed services projects. Expertise includes functional, usability, and UI testing across various platforms, complemented by an academic diploma in Software Testing and Quality Assurance. Successfully optimised registration processes and integrated testing systems, enhancing operational efficiency and user experience. Committed to delivering high-quality results and leveraging unique skills to meet the evolving needs of clients. WORK EXPERIENCE 01/2021 – Present Managed Services Projects, Expedia Group Tel Aviv, Israel Championed managed services projects for internet system support and testing, ensuring seamless operations. Optimised and maintained a computerized user registration system to streamline access management. Engineered and executed functional, usability, and UI testing to enhance the registration process. Delivered technical explanations and guidance to clients, ensuring clear understanding of system functionalities. Monitored and tracked software defects, collaborating with the development team for timely resolution. 01/2019 – 01/2021 Managed Services Projects, Phoenix Givatayim, Israel Orchestrated managed services projects for testing credit systems, ensuring seamless integration for businesses. Installed and configured applications on smartphones and computers to optimise system functionality. Planned and executed sanity, functional, usability, and accessibility testing for key enterprise systems. Designed and evaluated system efficiency, security, and user interface to enhance performance and compliance. Coordinated with the development team to monitor and report defects, ensuring timely issue resolution. 01/2018 – 01/2019 Managed Services Projects, Western Digital Israel Spearheaded managed services projects for smart telephony support utilising Voice over IP (VoIP) technology. Oversaw the registration and installation of telephony systems on client servers to ensure seamless integration. Provided technical operational support for telephony systems, optimising functionality for employees. Managed email and internet service applications for SanDisk employees, ensuring reliable connectivity. Conducted regular backups of user settings to maintain system integrity and prevent data loss. 01/2008 – 01/2018 Customer Service and Internal Technical Support, Hot mobile Netanya company Delivered customer service and internal technical support to business clients, ensuring prompt issue resolution and client satisfaction. Collaborated with internal teams to troubleshoot technical issues and deliver seamless support solutions. Engaged closely with cross-functional departments to enhance service efficiency and streamline communication. Assisted business clients with system navigation, technical inquiries, and troubleshooting to optimise user experience. Maintained detailed records of customer interactions and technical issues to support continuous improvement initiatives. EDUCATION 08/2012 – 02/2013 Hi-Tech College - Netanya academic diploma, Software Testing and Quality Assurance Graduated with distinction. Netanya, Israel 04/2004 – 05/2004 Employment Bureau - Israel Office Certificate, Computer Applications Hadera, Israel 09/2000 – 07/2002 Hadera High School high school diploma, Computer Science Completed 29 study units with distinction. Hadera, Israel SKILLS Software testing framework design and execution Familiarity with HP Quality Center ALM software Defining and monitoring defects throughout the software development lifecycle Strategic planning for software testing projects Collaboration with development teams for defect resolution Proficiency in English Passion for Quality System efficiency, security, and user interface testing VB scripting Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access, SQL) Analytical thinking for specification document analysis Attention to detail in defining testing scope and execution Problem-solving in software risk assessment and quality control Adaptability LANGUAGES English (Fluent) REFERENCES Michael Laudin-Technical Air Force Technician, IDF- Collaborated directly as project team members, providing technical insights and support.