CAREER HISTORY
CREDIT UNDERWRITER
HSBC | Aug 2019 to May 2020
- Evaluating financial information and risks prior to granting credit
applications;
- Serves as a credit authorizer and checker by evaluating applications
based on available data, deduped results, and verified information;
- Updates and checks the accuracy of data encoded in the system
prior to confirmation of decided applications.
- Prepares and submits an accurate Daily Productivity Report on a
timely manner.
MICHAEL
JOHN
RECIO
SOCIAL MEDIA
MANAGER
MAIN OBJECTIVE
I am a professional looking into
furthering my career as a
freelance Social Media Manager.
With more than eight-years of
proven professional experience
along with my keen attention to
detail in approaching data
collection and presentation, I am
confident that I can significantly
contribute to your team.
- Part of the upper bell-curve for constantly being among the top
performing analysts in our division
KYC ANALYST (CUSTOMER DUE DILIGENCE & AML)
HSBC | Jan 2017 - Aug 2019
- Initiating and performing the due diligence review on new and old
clients, requesting and investigating the client's information and
making an analytical risk assessment as per review and investigation
conducted;
- Thoroughly and succinctly documenting the research and analysis
conducted for an audience that includes Management, Regulators,
Internal Audit, Senior Managers and Internal Compliance;
Additional Adhoc tasks:
- Facilitating team huddles to advise team members of any updates
or changes to the current process or any regulatory requirement
changes; and
- Training and guiding newly hired employees about the end to end
work process & best practices
CUSTOMER SERVICE OFFICER
ANZ BANK | Aug 2014 to Oct 2015
ACCOMPLISHMENTS
- Most Productive Employee
(2019)
- Best in Quality (2018)
- Best in Sales & Upselling (2017)
- Top 1 Customer Service
Associate (2014)
GET IN TOUCH!
Mobile: (-
E-mail:-michaeljohnrecio.wordpress.com
288 T.M. Kalaw St., Balintawak,
Lipa City, Batangas
Philippines 4217
- Handling customer questions, complaints, and billing inquiries with
the highest degree of courtesy and professionalism to promptly
resolve customer issues by providing them with the best options and
solutions;
- Demonstrating discipline, drive and energy to achieve challenging
goals in selling dfferent products & services to the clients.
- Ranked as one of the best representatives on Customer GIven
Feedbacks, Average Handling Time & Work Quality
CUSTOMER SERVICE OFFICER
CITIBANK | May 2013 - Aug 2014
- Assisting customers with complaints, orders, errors, account
questions, billing, cancelations, and other account inquiries;
- Suggesting solutions when a product malfunctions. Deals with
fraudulent charges on accounts, billing disputes and account
retention. Serving customers by providing product and service
information, resolving product and service problems
- Best is Sales & Upselling awardee; Top in Quality
COLLECTIONS & CUSTOMER SERVICE ASSOCIATE
CONVERGYS (SPRINT) | Apr 2012 to May 2013
MICHAEL
JOHN
RECIO
SOCIAL MEDIA
MANAGER
TECHNICAL &
PROFESSIONAL SKILLS
Social Media Management &
Marketing
Content planning & Scheduling
Search Engine Optimization
Data Analysis
Keyword Research
Customer Due Diligence
AML & Risk
Collections
Customer Service
Sales & Upselling
- Receiving collection calls in a fast paced and goal oriented
environment
- Providing customer service regarding collections issues, processing and
reviewing customer refund request, small balance write off, and other
account related adjustments
- Resolving client discrepancies and short payments and monitoring
delinquency for assigned accounts
- Establishing and maintaining effective and cooperative working
relationships with clients
- Providing other customer service tasks related to the service and the
product being used by the customer
- Minor troubleshooting tasks on the clients mobile devices
- Top 1 Customer Service Associate; Best in Collection
CUSTOMER SERVICE REPRESENTATIVE
ALORICA (US AIRWAYS)| June 2007 - Apr 2009
- Answering queries related to flight services and helping customers in
making travel plans within the continental US.
- Providing offers for hotel accommodations and car rental services with the
airline's tie up service providers
- Providing answers to queries about flight departures and arrivals
- Selling and booking tickets to passengers
- Assigning seats to the passengers and advising them about the
flight luggage restrictions and other relevant information
FREELANCING TRAINING ATTENDED
VIRTUAL ASSISTANT FREELANCING COURSE (JUNE 2020)
GENERAL VIRTUAL ASSISTANT FREELANCING COURSE
- Training for General Virtual Assistant tasks, Social Media Management
& Marketing,, Simple Website Creation and Optimization, Online
Writing & SEO strategies
CHARACTER
REFERENCES
Lani Aranilla (HSBC)
Production Quality Controller
-
Michelle Legaspi
Trainer (ANZ Bank)
-
Eva Caparos
Unit Manager (Citibank)
-
Jowel Pagadura
Operations Manager (Citibank)
-
ACADEMIC HISTORY
LIPA CITY COLLEGES
BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
AY 2008 - 2012
Lipa City, Batangas
Philippines 4217
