Michael John Gonzales

MICHAEL JOHN D. GONZALES 2031A Perez Street, January 31, 1988 Gen T De Leon, Valenzuela City 144230 years old (- /- OBJECTIVE: To be of service to the company with my skills and knowledge, to continuously learn new things while growing as an individual, and contribute to company’s success and profitability through dedicated and result-driven performance. ORGANIZATION MEMBERSHIP: PresidentManagement Association of University of the East – Kalookan (MAUEK), UE – Caloocan, 2008. VIRTUAL ASSITANT: F-101, inc. (Upwork) Date: April 2015 – Present Position: Content Manager Responsibilities: Make sure that theater listings in the website are up-to-date and accurate. Responsible in building/creating show pages. Complete Review Check of NYC theater shows, both for past and current Reviews. Manages other off-shore assistants. Complete any tasks assigned from time-to-time. COMPANIES: Western Union Services (Philippines) Inc. Date: May 2011 – Present Position: Assessment Specialist Account: Western Union Business Solutions Responsibilities: Review XE trade and WUBS customer’s information and compliance documents for activation. Responsible in preventing prospects to use XE trade and Business Solutions in fraudulent and illegal related activities. Review Compliance escalated accounts. Maintain constant communication with different Compliance officers for update. Assign cases to other representatives for handling. Maintain Fraud Accounts Tracker and all other Trackers on a daily basis. Send out Daily and End of Week Report to the Manager and Leadership Team. Point of Contact for OLS Assessment – Manila. Date: January – May 2011 Position: Support Specialist 2 Account: Western Union Prepaid Cards & Outbound Campaign Responsibilities: Assist Western Union Prepaid Cardholders in different transactions that relate to their prepaid cards like check account balances, load direct debit funds, update account holder information, load money transfers to their card etc. Provide Floor Support to colleagues. Point of Contact for Team Karren. Handled Outbound Campaign for Prepaid Cardholders wherein we inquire about their existing Western Union prepaid cards. I also provide training and supervision for Temporary Reps hired to support the Outbound Campaign. Date: February 2009 – January 2011 Position: Support Specialist 2 Account: Money Transfer by Phone for Western Union USA & CANADA Responsibilities: Assist inbound customers in sending and/or receiving wired money transfers to other parts of the globe, and to direct customers to correct departments and other affiliations of Western Union. Provide Floor Support to colleagues when TL’s or SME’s are not available. ­­ RECOGNITIONS / AWARDS RECEIVED: Customer Care Hero Awardee (‘12) Perfect Attendance from July ‘09 – Feb ‘12 Consumer Advocate Awardee – (Oct ‘10) WUBS Superstar Agent – (Aug ‘11, Sept ‘11, Oct ‘11, Dec ‘11, Jan ‘12, Feb ‘12, Apr ‘12) MTBP Employee of the Month – (Jan ‘10, Aug ‘10, Oct ‘10, Jan ‘11) Featured Call of the Year Awardee – ‘09 EDUCATIONAL ATTAINMENT: 2004 – 2008Bachelor of Science in Business Administration Major in Business Management University of the East – Caloocan 105 Samson Road, Caloocan City Consistent Dean’s Lister & Graduated CUM LAUDE, General Weighted Average = 1.43 SEMINARS AND TRAININGS ATTENDED: Global Business Conference 2008 Philippine Trade and Training Center Pasay City, Philippines February 2008 MICHAEL JOHN D. GONZALES Applicant