Michael John Dandan

I have 8 years of experience working in a Call Center Industry as a Customer Service, Technical Support and Sales Representative assisting U.S. and Australian customers. I was trained at a large Call Center in the Philippines and served as a Quality Development Associate for 2 years and Team Lead.

I can provide e-mail, chat and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.