Michael Jerome Berte De Guzman

Michael Jerome Berte De Guzman

$7/hr
Virtual Assistant and Customer Service Representative
Reply rate:
12.5%
Availability:
Hourly ($/hour)
Age:
27 years old
Location:
Baguio City, Benguet, Philippines
Experience:
1 year
About

Working as a Virtual Assistant working for a Real Estate Agency in Australia. My job covers,

  • Handling all new applications and doing background checks on  applicants.
  • Doing duplicate checks on the company server.
  • Send out reminders and breach notices. 

Prior to working as a virtual assistant I was employed as a customer service representative for 1 year. I was assigned to the Billing Department of AT&T/Directv, where we handled all the concerns our customers may have in regards to their bills. We also offered them the best solutions and advertised our other services like internet and phone connection.

I also worked for an Entrepreneur as a Lead Generation Virtual Assistant, I handled emails. I sent out advertising through the help of emails, I have worked for them for 3 months.

As a Virtual Assistant, it is important that we get the frayed things straightened out to help our clients focus on their main business. I would like to prove myself that I am an essential part of the team. I am eager to learn new things that allow me to expand my repertoire. Getting new things done and I am heavily work oriented. I am willing to be trained, furthermore I have no problems with schedules.

My core competencies:

  • Adaptability and mental agility: a flexible worker who thinks on his feet
  • Communication skills and interpersonal skills
  • Good knowledge of Photo, video and audio editing
  • Experienced with outbound and inbound calls (Customer Support)
  • Document preparation, proofreading & formatting
  • Data entry
  • Content and keyword research
  • Transcription
  • Email Management
  • Published articles for the Philippine News Agency
  • Was a radio anchor of Cool 97.5
Languages
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