Michael Jedd Anjelo Zabalerio Isaac

I am a dedicated customer service and virtual assistant professional with over 13 years of experience supporting clients across various industries, including telecom, financial services, e-commerce, real estate, and online businesses. My background in the BPO industry has trained me to communicate clearly, handle concerns calmly, and provide consistent service even in fast-paced environments.

Over the past several years, I have also worked directly with business owners, entrepreneurs, and online brands as a virtual assistant. I have managed client communication through phone, email, and chat; scheduled appointments; handled calendar management; updated CRM systems; processed orders and replacements; and supported daily operations. I understand how important it is to stay organized and ensure that nothing falls through the cracks, especially in service-based businesses where timing and follow-up matter.

I am comfortable working remotely and independently. I maintain a structured routine, meet deadlines consistently, and make sure tasks are completed accurately. I am experienced in using tools such as Google Workspace, Shopify, Amazon Seller Central, Zoho, Gorgias, Hubstaff, and other CRM and scheduling platforms. I learn new systems quickly and adapt easily to different workflows.

I am seeking a long-term opportunity where I can provide reliable support, contribute to business growth, and continue developing my skills. If you are looking for someone dependable, detail-oriented, and genuinely committed to doing quality work, I would be glad to support your team.