Michael Jay S. Tapia

I have over 8 years of experience in customer service and sales, with a focus on providing high-quality support and finding solutions to meet customer needs. My most recent role as a Reporting Analyst at 24-7 Intouch involved continuously assessing and improving reporting techniques, ensuring data integrity, and preparing documentation for business analysts. Before that, I held positions as a Complaints Manager and Sales Representative at Telstra International Philippines, where I met with customers and delivered engaging sales presentations. I also have experience as a Subject Matter Expert at Teletech, where I maintained customer satisfaction and provided technical support. Additionally, I have experience as a Customer Service Representative and Technical Support at Qualfon Philippines Inc, where I resolved technical issues for customers and provided Tier 1 IT support.

Services:

My Strengths Are:

• Analytical

• Multitasking

• Detail-oriented

• Teamwork

• Critical Thinking

• Decision Making

• Effective Communication

• Dependable

• Problem Solving

• Flexibility

• Adaptability

• Work Ethic

Services:

• Daily, Weekly, Monthly Business Reviews

• Complaints Management

• Data Entry | Spreadsheet | Reports

• KPI Monitoring | Quality Assurance

• Order Fulfillment and Processing

• Customer Service | Email Support | Technical Support

• WordPress Management

• Internet Research