Michael Iringan Canlas

MICHAEL CANLAS Summary A Call Center Agent for 9 years, A Virtual Assistant with 3 years of experience in various tasks. A tech-savvy and problem-solver that you can rely on. Enthusiastic individual with superior skills in both teambased and independent capacities. Handling customer inquiries and providing proper resolution to achieve excellent customer satisfaction. Oversee the needs of the customer service representatives through real-time assistance or coaching and meeting sessions to ensure calibration throughout the team and keep them updated about changes in handling customer inquiries. - PROFESSIONAL EXPERIENCE -100 San Bartolome, Santa Ana, Pampanga, 2022, Philippines. 2014 – 2016 Outbound Calling. Collecting customers' debts to improve their credit standing. Associate in Computer Technology ( Laderized to IT and Computer Science ) 2008 - 2010 iQor ( BlueStem Brands ) Checking Credit standing. EDUCATION STI College San Fernando Collections Specialist/Representative - SKILLS Sales Representative E-Trade Teleservices Assisting and enrolling potential and existing Medicare and non-Medicare clients, and upselling plan add-ons. Checking if they would need something that can help them Sales Strategies with the pain they are feeling. Negotiation Skills Making sure that they will be able to get the equipment and medicines they need that will be covered by their health Problem-Solving insurance. Time Management Office Software Order Processing Market Research Team Collaboration - Customer Service & Sales Agent, Subject Matter Expert, Coach, Team Leader Teletech - Kaiser Permanente Data Entry Tech Savvy ( Software and Assisting and enrolling potential and existing Medicare and Hardware ) Salesforce CRM Account Management. non-Medicare clients, and upselling plan add-ons. Appointment Setting Educating clients about plan options and qualifications. Collections Scheduling appointments to meet with a sales agent in Customer Service Triaging calls to other departments when needed. person or to attend a seminar. Subject Matter Expert, where other employees reach out to me to confirm the call handling process they did, and what would be the best way to assist a caller when they do not know what to do. Team Leader Coaching agents to share and teach new protocols to ensure everyone is calibrated. Submitting reports and meeting with the Operations Manager. Creating presentations and facilitating programs for the Operations Manager. - Inside Sales Representative Software Information Resource Corp. Maintained positive work ethic and commitment in providing excellent service. improve operations efficiency and customer satisfaction. Managing heavy load tasks with accuracy. Setting Appointments. Processing order for the US Federal Government. Meeting Vendors, Manufacturers, and Customers to make sure everything goes well with their request. Processing and Tracking orders to make sure everything will be delivered at the ETA provided. Checking government documents. June 2025 March 2026 Sales Assistant Representative Road Rebel Global. Cold Calling, Live performance, and Sports Point of contact. Setting up an appointment for meetings. Calendly. Salesforce CRM Account Management. Company/School Research.