MICHAEL IKHARO
https://linkedin.com/in/itsikharo/
An IT Professional with experience that blends Cloud applications and operations,
software development, technical support, website management and Security.
SKILLSET
DevOps, Technical Support, Linux, AWS, Azure, Terraform, Ansible, Scripting, Cloud,
Web Development, SQL, Data Science, Virtual Assistant, Jenkins, Data Entry, ITSM,
Data Analytics, JavaScript, Databases, Grafana, Prometheus, Docker, Scripting, PHP,
Automation, WordPress, Database Administrator, Python, Atlassian
ACADEMIC CERTIFICATIONS
Master’s degree in information technology (IT)
Bachelor’s degree in Computer Science
WORK EXPERIENCE
1. Freelance – Technical Support Specialist
(Sept. 2025 – Present)
Provide support for technical inquiries via phone, email, and live chat.
Collaborate with company development and IT teams to improve system
performance and support protocols.
Perform initial technical assessments of issues by reviewing logs, configurations,
merchant data and providing solutions to technical issues.
2. VALIANTYS
DevOps Engineer & Technical Support Specialist (Feb. 2023 – Sept. 2025)
Administered and optimized Atlassian applications (Jira, Confluence, Bitbucket,
Bamboo) for global enterprises.
Managed cloud infrastructures with over 98% uptime, disaster recovery, and
incident response.
Building and maintaining CI/CD pipelines to support rapid deployments
Built CI/CD pipelines with Terraform, Ansible, Bamboo, and Cycloid, cutting
deployment time.
Collaborated with DevOps, SRE and Security teams to reduce MTTR and boost
reliability.
Implementing logging, alerting, and observability practices.
3. SNAPNET SOLUTIONS
Team Lead – Cloud Infrastructure & Security Engineer (July 2021 – Feb. 2023)
Lead and oversee cloud, security, and infrastructure operations, ensuring
availability, scalability, and compliance.
Managed and maintained on-premises infrastructure, including servers,
networks, and storage systems.
Implemented and monitored system backups and disaster recovery
processes.
Assisted in deploying and managing virtualization technologies, improving
resource utilization.
Conducted system performance analysis and optimization to ensure efficient
operations.
Collaborated with cross-functional teams to troubleshoot and resolve
system issues.
Drive cloud migrations, automation, and infrastructure-as-code while
implementing security policies, audits, and incident response.
Manage M365/Azure AD administration, tenant migrations, and major
configuration changes. Act as an escalation point, mentor teams, and bridge
between infrastructure, developers, business units, and vendors.
Promote knowledge sharing through onboarding and workshop.
Software Developer (Mar. 2019 – July 2021)
Design, develop and deploy responsive front-end interfaces and scalable backend systems.
Build RESTful APIs, manage databases and implement authentication,
authorization and security best practices (XSS, CSRF, SQL Injection prevention,
encryption).
Collaborate other teams to deliver secure, high-performance applications.
Take on database administrator responsibilities, including designing,
implementing and maintaining databases, monitoring performance, tuning
queries, managing backup/recovery, enforcing data integrity and ensuring
database security and availability.
4. PASSIONVIEW SOLUTIONS LIMITED
Web Developer & Trainer (Dec. 2017 – Dec. 2018)
Deliver instructor-led training in full-stack web development.
Teach frontend and backend technologies with practical examples
Design course curriculum, assignments, and real-time projects
Mentor students on best coding practices and career readiness
Conduct code reviews, assessments, and mock interviews
Stay updated with latest web development trends and tools
5. ROUND EDGE TECHNOLGY & SERVICES
IT Trainer (Oct. 2014 – Nov. 2015)
Delivering IT fundamental courses to students on web development, networking,
databases and system administration.
I helped students improve technical skills on this role.
6. SOCKETWORKS LIMITED
Network Administrator (Feb. 2014 – Mar. 2015)
Managing enterprise routers, computers, firewalls and switches.
Perform monitoring risk assessments, upgrades and patches to help mitigate
vulnerabilities.
7. SCIOPHOTO STUDIO
System Admin & Technical Support Engineer (FEB. 2010 – NOV. 2013)
Installed and maintained IT systems.
Reduced downtime through proactive monitoring, trained staff to boost
productivity and implemented systems aligned with business goals.
PROFESSIONAL CERTIFICATIONS
Microsoft Certified Azure Developer Associate -- Microsoft
Microsoft Certified Teams Administrator Associate -- Microsoft
Microsoft Certified Power Platform Consultant -- Microsoft
CISCO Small Business Technical Associate Certification -- Cisco
Scrum Fundamentals Certified (SFC) -- Scrum.org
Microsoft Teams Direct Routing -- Ribbon Communications
