MICHAEL IKHARO
DEVOPS & TECHNICAL SUPPORT ENGINEER
LinkedIn: linkedin.com/in/itsikharo
Remote: O p e n t o E M E A & A M E R
Professional summary:
Collaboration & Support Engineer with years of experience in DevOps and IT infrastructure. Skilled in
managing collaboration platforms, identity and access management, incident response, and automation.
Improving system uptime, reducing MTTR , and enhancing user experience in enterprise environments.
SKILLS
Collaboration Tools:
Microsoft Teams, Zoom, VoIP Systems, Messaging Platforms
Cloud & Identity:
Azure AD (Entra ID), Microsoft 365, IAM, User Provisioning
Infrastructure & Support: IT Infrastructure, Endpoint Management, Remote Support, Patch
Management, DevOps, Linux, AWS, Azure, GCP, Terraform, Ansible
Automation & Scripting: PowerShell, Power Automate, Python, N8n, Zapier, Make.com
Monitoring & ITSM:
ServiceNow, Jira, Monitoring Tools, Incident & Problem Management
Security & Compliance: MFA, Conditional Access, NIST, ISO 27001, GDPR
EDUCATION
MSc. Information Technology (IT) – University of Lagos 2024
Bsc. Computer Science – Ambrose Alli University 2016
WORK EXPERIENCE
1. FRELANCING (Remote) – Technical Support Specialist (09/2025 – Present)
Collaborate with company development and IT teams to improve system performance and
support protocols.
Perform initial technical support services and assessments of issues by reviewing logs,
configurations, merchant data and providing solutions to technical issues.
Document solutions and maintain a knowledge base to reduce recurring incidents
Performing risk assessments, upgrades and patches to help mitigate vulnerabilities.
2. VALIANTYS (Canada Remote) – DevOps & Technical Support Engineer (02/2023 – 09/2025)
Administered enterprise collaboration and productivity environments, supporting global users
Managed IT infrastructure and cloud environments with 98%+ uptime
Built automation workflows using PowerShell and infrastructure-as-code tools.
Collaborated with DevOps, SRE, and Security teams to improve reliability and performance
Implemented monitoring, logging, and alerting for system health and performance
3. SNAPNET (Lagos, Nigeria Hybrid) – Team Lead. Cloud, Security & Infra. (07/2021 – 02/2023)
Oversee cloud and on-premise infrastructures, ensuring high availability and compliance.
Monitored system usage, performance metrics, and security alerts
Conducted incident response, risk assessments, and vulnerability remediation
Acted as escalation point for complex technical issues
Promote knowledge sharing through onboarding and workshop.
4. SNAPNET (Lagos, Nigeria Onsite) – Software Developer (03/2019 – 07/2021)
Developed secure applications with authentication and authorization controls
Built APIs and integrated systems supporting collaboration workflows
Implemented security best practices (XSS, CSRF, encryption)
Managed databases, performance tuning, and system monitoring
5. PASSIONVIEW SOLUTIONS (Nigeria) – Web Developer & Trainer (12/2017 – 12/2018)
Delivered training on web technologies and digital tools
Created structured learning materials, guides, and documentation
Conducted workshops and mentoring sessions for technical users
6. ROUND EDGE TECHNOLOGY & SERVICES (Nigeria) – IT Trainer (10/2014 – 11/2015)
Trained users on IT fundamentals, systems and tools
Simplified technical concepts for non-technical users
7. SOCKETWORKS LIMITED (Nigeria) – Network Administrator (02/2014 – 03/2015)
Managed network infrastructure including routers, switches, and firewalls
Performed servers monitoring, patching, and risk assessments
8. SCIOPHOTO STUDIO (Nigeria) – System Admin & Technical Engineer (02/2010 – 11/2013)
Provided end-user support, training and system administration
Reduced downtime through proactive monitoring and scheduled maintenance
Delivered staff training and drive system usage adoption
PROFESSIONAL CERTIFICATIONS
Microsoft Certified: Azure Fundamentals
Microsoft Certified: Azure Developer Associate
Microsoft Certified: Teams Administrator Associate
Microsoft Certified: Power Platform Consultant
Cisco Small Business Technical Associate
Scrum Fundamentals Certified (SFC)
Microsoft Teams Direct Routing
