Michael Ibanez

#29 E. delos Santos St. Middle Quezon Hill. Baguio City, Philippines -- Michael Corales Ibañez Objective To learn, share, and to be the best employee in your company. Eligibility Civil Service Career Professional Exam Passer- November 15, 2009 Experiences 1. April 15, 2019 to Present Spot.IM Content Moderator ● Moderates comments from the Leading news websites in the UK. 1. July 13, 2017 to April 16, 2018 TinyEye Virtual Assitant for Sales Prospecting and Response Managment ● Sending Emails to prospective clients and storing responses in a database for marketing purposes. 2. June 27, 2016 to April 15, 2019 Carousell Lead Content Moderator ● After about 3 months as a Content Moderator Specialist, I was sent to Singapore for a 2-week training to become their Lead Content Moderator. ● I am tasked to train and supervise to Content Moderator Specialist. 3. February 29, 2016 to June 27, 2016 Carousell Content Moderator Specialist ● Moderates all the postings posted by the sellers in the website to remove prohibited items and recategorize items in their proper category. 4. July 13, 2015 to March 1, 2016 Department of Trade and Industry Technical Assistant ● Prepares reports needed by the Consumer Protection Division and Assists the division in all the events and needed requirements. 5. May 22, 2014 to July 11, 2015 InterContinental Hotels Group Reservation Sales Specialist ● Caters to the need of the IHG Guests in North America most specifically their reservations. 6. September 23, 2013 to May 22, 2014 ● ● ● ● ● Auntie Anne’s Pretzels Store Manager (Baguio Branch) Monitors the Daily Operations of the store Prepares daily and monthly reports for the company Responsible to all Store operations Communicates with all the departments. Responsible for the smooth flow of operations especially in selling Products and store revenue. 7. April 10, 2013 to August 15, 2013 Baguio Crown Legacy Hotel Front Office Manager Created the front office system of the hotel Created the Front office Manual of the Front office operations Responsible to all front office operations Communicates with all the departments. Responsible for the smooth flow of operations especially in selling rooms of the hotel for the hotel’s revenue. ● Creates schemes and promotions to raise hotel room revenue. ● ● ● ● ● 8. February 10, 2012 to April 10, 2013 The Manor at Camp John Hay Front Office Department-Assistant Manager (Duty Manager) ● Supervise the daily routines of the Guest Service Associates and ensures that daily operation runs properly. ● Makes daily reports depending on the shift schedule. ● Acts as the Night Duty Manager of the hotel where Night Audit reports are done and checked. ● Handles customer complaints. ● Teaches Guest Service Associates on how to have personal development with the task that they have. 9. April 21, 2008 to June 30, 2010 Philippine Postal Savings BankBaguio Branch New Accounts Clerk ● Responsible in processing application for the opening of savings, current, Premium Savings, Time deposit or ATM accounts ● Prepares the daily t-account of cash transactions and consolidates it with the accounting department. ● Entertains client’s inquiries and attends to requests for issuance of receipts on various payments such as SSS, BTR, PhilHealth, etc. and prepares required reports ● Handles the closing of accounts whether voluntary or involuntary. ● Services checkbook requisitions. ● Prepares and issues cashier’s checks. ● Responsible for the preparation and custody of bank statements. ● Prepares memos, letters and notices. Supplies Officer/ Purchasing Officer of the Bank ● Handles Bank’s office supplies. ● Prepares monthly reports on supplies issued and used by the bank. 10. July2007 to March 31, 2008 ● ● ● ● ● ● The Manor at Camp John Hay Front Desk Clerk Deals with the Guest’s check-in and check-out. Does cashiering functions. Deals with Guest requests and resolve complain. Gives information to Guest’s queries about Tourist Destinations not only in Baguio City but also in Northern Luzon. Gives Quality Customer Service. Does Daily Revenue Report for the Hotel EDUCATION College University of the Cordilleras - Bachelor of Laws (2nd Year undergraduate) Saint Louis University - Bachelor of Science in Commerce Major in Marketing Saint Louis University Bachelor Management of - Science in Commerce Major in Financial Secondary Saint Louis University Laboratory Boys’ High School- Elementary Saint Louis University Laboratory Elementary School- Personal Information Birth Date: August, 6 1985 Birth Place: Baguio City Languages/Dialects Spoken: English, Filipino, Ilokano Father: Ibanez, Benito F. Occupation: Ret. Auditor COA-CAR (Commission on Audit CAR) Mother: Ibanez, Dolores C. Occupation: Ret. High School Teacher (Baguio City National High School) Spouse: Luna V. Cabalo-Ibañez Occupation: Elementary Teacher (Northridge Academy Inc.) I do hereby certify that all of the things written here in this resume are true and correct. Sincerely yours, Michael C. Ibañez