HOPE MICHAEL-
Hospitality Specialist - Short-Term Rentals-
Nigeria
linkedin.com/in/michaehope
Profile
• Honest and reliable virtual assistant with a proven track record of maintaining excellent customer service skills
and providing local knowledge to prospective guests.
• With over four years in the hospitality industry, I excel as a virtual assistant, Airbnb cohost, customer support
assistant, and Airbnb Arbitrage Property finder. My adaptability to new technologies and trends allows me to
provide clients with tailored, effective assistance. I am committed to delivering customized support to help
businesses thrive.
Professional Experience
Airbnb Cohost/Guest Experience Specialist | UrbanStay
July 2021 – May 2023
Hosts
Collaborated with the property owner to manage the end-to-end Airbnb hosting process, from listing creation
to guest check-out, ensuring a seamless and enjoyable guest experience.
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✨Crafted engaging and informative property listings, highlighting unique features and local attractions to
attract a diverse range of travelers.
✨Responded promptly to guest inquiries and reservation requests, building rapport and trust through clear and
friendly communication.
✨Coordinated guest check-ins and check-outs, providing detailed directions and support to ensure a hasslefree arrival and departure process.
✨Managed property cleaning and maintenance schedules, overseeing a team of service providers to maintain
the highest standards of cleanliness and comfort.
Administrative Assistant | Digital Witch
March 2021 – April 2022 | Lagos, Nigeria
Manage complex calendars and coordinate meetings, travel, and events for [Executives' Names], ensuring
optimal use of their time.
Prepare and review documents, presentations, and reports with high attention to detail and accuracy.
Act as the first point of contact for internal and external stakeholders, representing executives professionally
and effectively.
Facilitate communication between departments, contributing to seamless information flow and crossfunctional collaboration.
- Maintain confidentiality of sensitive information and handle discreet matters with professionalism.
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Airbnb Co-host Internship
I applied for a 4-week internship program with a vacation rental company where I got real-life experiences in
cohosting through Airbnb and the Booking.com platform. I was in charge of guest communication, ensuring they
got a seamless experience throughout their stay.
Education
Bachelor of Education (BEd), English Language
Imo State University
• Course rep. English Department
• Received an award as the best student for project defense.
2016 – 2019 | Imo, Nigeria
Skills
Google Workspace, CRM, and PMS software
Executive support
Guest experience
cold calling
Administrative support
Organizational skills
Communication skill
Customer support
customer service
Reservation Systems (e.g., Airbnb, Booking.com)
Conflict resolution
Property management
Property management
Market Analysis
Team Collaboration
Languages
English
Certificates
Virtual Airbnb Co-host Course
Customer service: Call Control
Strategies
Interests
Travel and Exploration
Interior Design
Hospitality and Customer
Service
Photography
