Michael Havenga

28 Highbury, 31 Keel Street --LinkedIN Profile Twitter Michael A Havenga Personal Details Last CV Update ID Number Date of Birth Age April, 2020 Provided on request only 15 February 1977 43 Residential Area Olivedale, Randburg Postal Address Area Code Contact Number Email Address P.O. Box 3418, Cresta-- Driver’s License 08 Own Transport Yes Personal Objectives I enjoy challenges and pitting myself against those challenges to see what I can achieve. I enjoy technology and using technology to solve problems, applying new ideas and building new things. I don’t believe in standing still and spend a great deal of time acquainting myself with as much as I can on software news and electronics engineering. I am a motivated person and take my deliverable seriously, delivering only the best that I am capable of. Skills - Summary ROLE: Knowledge Manager, Technical Writer ▪ ▪ ▪ ▪ ▪ High Level of Technical Proficiency o Information Gathering and requirements gathering o Extrapolation of relevant information from the data provided by various subject matter experts who have been interviewed or consulted on the product, service etc to create audience specific documentation High Level of proficiency using MS Word and other Microsoft Office Products (writing relevant) HelpStudio (used to create and maintain HTML documents) o This included managing the entire body of knowledge from with TFS for change control o HTML Based documents (Originally knowledge base articles written as basic HTML pages, have recently completed a course to formalize this skill) SharePoint o Create & manage sites, list and libraries o Manage Content o Create and manage wiki page (includes custom page creation in HTML) C# Developer - Contract o Developed project where fingerprint reader integrated with a web site o Various smaller other projects in electronics related system integration ▪ Website Development o Currently responsible for www.haventechnik.com (my company’s website) ROLE: QA Specialist (Automation Testing) • Approximately 3 - 4 years day to day experience using Visual Studio (C#) product stack and testing tools - Code written to interact with Active Directory, SharePoint 2010, SQL Server • Hyper V – Environment creation for testing purposes • Have installed and configured environments using Server 2008, Server 2012 and installing other server-based products and tools for example SQL Server 2008, SQL Server 2012 Principal Designer, Owner ▪ ▪ ▪ PCB Design, C Coder for PIC Microcontrollers, Electronics System Design Digital Marketing and Blogging, Social Media Marketing, Web Design and Web Development Experience Company Name Role Role Description HavenTechnik Start February 2018 Owner, Principal Designer Reason for Leaving Current Owner and Principal Designer at HavenTechnik, an Embedded Engineering initiative. We develop projects and systems from the ground up for a range of applications from domestic to industrial. Company Name Role Marval SA Technical Consultant Role Description Marval SA, a dynamic IT Services Management Software provider & Consultancy, required that their local business operations be evaluated and consulted on to ensure that they are leveraging their existing IT Infrastructure and Microsoft Subscriptions in a way that delivers the best ROI. The role required an investigation into the business process, the business environment and to produce reports and recommendations on the future of the internal digital acumen. This included establishing an internal working strategy for Microsoft Teams, creating the team’s infrastructure such that there is improved and more efficient internal collaboration. The long-term goal was to leverage the internal company knowledge into an Intranet SharePoint infrastructure. Company Name Role Role Description Start Reason for Leaving Nov 2018 – Jan 2019 Contract Role Centurion Systems Start June – July 2018 Technical Writer Reason for Leaving Contract Duration Assisted the Marketing | Management team on a technical rewrite of an existing manual for a new product launch. CS was launching WizoLink and the requirement was for the highly technical manual to be tailored to potential, less technical audiences so that it could be used to install and configure the new product. NOTE: For the K2 related experience below, I was employed by the company from December 2004 – January 2018, each role is described as an employment period. 2 Company Name Role K2 Knowledge Manager Role Description The K2 SA LAB Organization has been in operation for ~17 years, and over that time a body of knowledge has formed in disparate systems with no interconnection. This knowledge is used in both the day to day context, working policy, quality assurance and planning activities of the organization. Mature organizations generate internal information related to Business Process, Systems ‘Architecture, Intellectual Property, Training, Coding Techniques, Working Methodology which gets “lost” in the plethora of emails, document shares and employee grey matter. The Knowledge Manager role had been identified, at the time, as required to extrapolate that information and preserve it. Company Name Role K2 Quality Assurance Specialist Role Description Reason for leaving K2 LABS went through a reorganization of resources when an Agile in “Pizza style” was implemented. I was asked to take on the QA Specialist: Knowledge Management role owing to my working experience within the department and my established record as a documentation specialist. The Sustained Engineering role was very similar to the K2 Core role, but with a few changes in responsibility. In SUSQAENG, we dealt with bugs on an item to item methodology on a day to day basis. Company Name Role Role Description Company Name Role Role Description 3 Start Reason for Leaving Start Reason for Leaving Oct 2016 – Jan 2018 Involuntary Separation Jun 2016 – Sept 2016 See Below K2 Start May 2016 – June 2016 Quality Assurance Specialist Reason for Leaving See Below Reason for leaving: Owing to resource allocation restructuring, I and a few others were taken from their existing teams to bulk up the resources in SUSQAENG. This was an upper level management initiative to reduce the existing backlog on product versions in field and to assist the SUSQAENG to improve the software quality standard and reduce bugs. This initiative was successful with the release of K2 blackpearl 4.7. The K2 Core team’s role was to QA new features and perform regression. Areas were assigned to specific individuals who then dealt with those areas of the product that they were the most skilled at. Skills transfer was in effect, but for client specific scenarios, a resource may be tasked with a certain area to ensure that the best coverage possible would be in effect. K2 QA Specialist: Integration Testing Start Nov 2011 – May 2016 Reason for Leaving Resource re - allocation Owing to the extensive nature of the K2 Product stack, a strategy for automated regression testing was implemented. The focus for the Integration Testing * was to develop a set of tests that would 1) Test previously repaired bugs 2) continue to test new builds to ensure that new changes have a) not re-introduced a previous bug b) introduced a breaking change to stable code. The long-term objectives were to reduce the number of persons physically testing stable code, but to have an automated strategy where tests could be run and then if an issue were detected further investigation and or testing would be warranted. Company Name K2 Start Role Technical Writer, Senior Reason for Leaving Role Description Owing to the extensive nature of the K2 product stack, documentation of different types was required. These included, but no limited to the following • Installation documentation o K2’s product requires a considerable amount of content to cater for differing environments, installation types, user permissions and so on • Product reference documentation o The product had a number of points of interaction for design time and run time. The reference documentation catered to the design elements of the software; using the design tooling and best practice • Knowledge Base o The Knowledge Base articles were used as a means of delivering on point content which catered to a specific need for customers. If a bug were repaired or a work around required, these articles were written to cater for that need. o They were usually released as part of the K2 Product Release Cycle • Product Release Documentation o For a release: Release notes, bill of materials and Knowledge Base articles were prepared. Company Name Role Role Description Net-1 Technical Writer (Mid- level Senior) Dec 2004 – Nov 2011 Internal move for career growth Duration Sep 2004 – Nov 2004 Reason for Leaving New opportunity at K2 The product offering, a smart card payment system required user documentation and technical manuals to be either drafted or maintained. Responsibilities included marketing material and a small degree of English to Afrikaans translation. Note: All positions below in Durban, KZN Company Name Role Cathexis Technical Writer, Junior Role Description My responsibilities were to prepare company documentation using a variety of software packages. The documentation includes Development Specifications, Application Notes, User Manuals, Technical and Installation/Administrator Manuals and Marketing Materials. Software packages used are Microsoft Word, Adobe Acrobat and Paint Shop Pro. My day-to-day responsibilities are: Liase with the engineering team to keep track of current developments and future developments. Based on my discussions with the engineering team, determine what documentation is required and ensure that all current documentation is up to date. I am required to manage my own time and meet documentation deadline. 4 Start Reason for Leaving Dec 2001 – Jul 2004 Involuntary Separation Company Name Role Role Description Company Name Role Toyota South Africa Specialist Electronics Engineering Technician Duration Reason for Leaving Nov 2000 – Nov 2001 Left for new opportunity at Cathexis. Provide technical support for manufacturing operations. Technical support included machine maintenance and attendance to breakdowns. Systems included PLCs, CNC (Computerized Numeric Controllers), measuring and testing equipment for quality control. Embedded and PC based production and monitoring systems. Operational requirements required new support and production system to be developed and installed on the production lines. All work was completed on site including system design, assembly, installation and project documentation. Toyota, SA Toyota Apprenticeship Industrial Electronics Equipment Mechanician Duration Nov 1996 – Oct 2000 Reason for Leaving Passed trade test, Employed by Toyota Role Description Related training to provide technical support for manufacturing operations. Technical support included machine maintenance and attendance to breakdowns. Systems included PLCs, CNC (Computerized Numeric Controllers), measuring and testing equipment for quality control. Embedded and PC based production and monitoring systems. Operational requirements required new support and production system to be developed and installed on the production lines. All work was completed on site including system design, assembly, installation and project documentation Company Name HBH Computers Duration Jan 1996 – Oct 1996 Role PC Technician (Junior) Reason for Leaving Took position at Toyota Role Description Assisted senior technicians in customer support which included in-office and onsite duties. 5 Education & Qualifications Course Title Digital Marketing Web Design Creative Writing Short Course Business Systems Analysis Programming 32-bit PIC MCU Qualifications Background High School Attended Highest Standard Subjects Institution Getsmarter - UCT Getsmarter - UCT Getsmarter - UCT Getsmarter - UCT Microchip 3rd Party Faculty Date Completed 21 March 2016 25 January 2016 July / October 2015 27 July 2015 June 2015 Duration 70 Hours 70 Hours 10 Week 70 Hours 2 Days George Campbell Technical High Matriculation November, 1994 English, Afrikaans, Mathematics, Science, Technical Drawing, Electronics Merit Awards Service as A Library Monitor Tertiary Education: Durban Technical College N4 Maths Industrial Electronics Electrotechnics Digital Electronics Industrial Instruments Apprentice / Internship Time Served With Department Trade Test Date Awards Courses and Training Course Title Diploma Project Management Business Management Diploma A + PC Technicians Course Visual Basic 6 PLC Drives, AC Drives, DC Drives N5 Maths Industrial Electronics Electrotechnics Digital Electronics N6 Industrial Electronics Electrotechnics Digital Electronics Toyota SA (Prospecton) B Plant Electronics Industrial Electronics Equipment Mechanician 15 September 2000 Received Toyota’s Award for “Most Improved Apprentice” Institution Date Varsity College (Backed by the 30Th November 2002 CIBM) Varsity College (Strategic Management, Business Law, HR, Marketing Modules complete. Accounting Module still to complete) 21 June 2001 August 2000 30 September 1999 SAP: Plant Maintenance Module IT Intellect Unischool National Sugar Association Industrial Training Centre Toyota / CDE Word and Visio Introduction to PIC Microcontrollers General Health & Safety Basic Pneumatics Introduction to Personal Computers Toyota / CDE TUT Designs Toyota Training Centre Toyota Training Centre Computeach September 1998 August 1998 7 February 1997 16 September 1996 12 July 1991 6 September 1998