EXPERTISE
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Cross-Functional Leadership
Client Experience & Engagement
Digital Transformation
Product Innovation
Market & Financial Analysis
Growth Strategy & Revenue
Optimization
CONTACT
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linkedin.com/in/michaelehartman
Michael Hartman
, PMP
Client Experience | Project Management | Operations
SELECTED KEY ACHIEVEMENTS
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EDUCATION & CERTIFICATIONS
Real Estate License
Texas Real Estate Commission
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Project Management Professional (PMP)
Project Management Institute
Real Estate Development
Cornell University
BBA Finance, Cum Laude
UT Arlington
SUMMARY
Strategic advisor and business consultant
with extensive experience elevating client
experience and driving product innovation.
Specializing in identifying hidden patterns,
market trends, and transformative
opportunities that drive growth, innovation,
and enhanced client experiences. Adept at
aligning stakeholders, simplifying
complexity, and shaping forward-thinking
strategies that maximize efficiency, impact,
and product performance.
Uncovered $364M in untapped revenue potential for a multinational
entertainment company by analyzing credit approval rates and
benchmarking spend behavior, driving customer acquisition.
Increased projected card spend by $60M by orchestrating a strategic
cross-functional initiative that optimized on-premise acquisition and
reinforced stakeholder relationships.
Led in-depth market research on 100+ co-brand cards, identifying key
trends that reshaped client strategies and enhanced customer acquisition
and retention.
Positioned C-suite executives for market shifts by translating complex
financial and behavioral data into actionable insights that shaped
decision-making.
Developed future-oriented frameworks for customer engagement
strategies, integrating market research, behavioral analysis, and digital
experience insights.
PROFESSIONAL EXPERIENCE
Senior Consultant | Visa | June 2022 – April 2024
Served as a trusted consultant, collaborating with executives and
stakeholders to identify critical business challenges, crafting insight-driven
strategies, and translating data into high-impact business decisions.
Specialized in market intelligence, financial modeling, and competitive
analysis to drive revenue growth and customer engagement.
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Shaped high-value strategic recommendations, identifying key business
opportunities and presenting insights that positioned clients for
sustainable growth.
Developed data-driven action plans, leveraging behavioral analysis to
optimize digital strategies and customer acquisition.
Synthesized complex market research, anticipating industry trends and
app UX insights, enabling clients to stay ahead in competitive landscapes.
Directed comprehensive project management across cross-functional
teams and third-party resources to ensure strategic, on-scope
engagements.
Crafted and marketed thought leadership pieces, distilling complex
market research into actionable insights, empowering C-suite decisionmakers and positioning clients as industry leaders.
Integrated executive feedback, recalibrating project deliverables, aligning
solutions with evolving client needs and unlocking upsell opportunities.
Compliance Program Manager | Wells Fargo Bank (Contract) | March 2021 – April 2022
Oversaw a revolving portfolio of 90+ regulatory compliance projects, directing a dynamic portfolio within Commercial
Banking Regulatory Compliance by appointing lead Compliance Officers, streamlining project assignments, and refining
compliance frameworks through proactive oversight and stakeholder coordination to mitigate risk.
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Engineered proactive communication strategies, closing coverage gaps, achieving a near-perfect 99%
compliance rate with a minimal <5% exception margin.
Enhanced team collaboration, cultivating team cohesion and cross-functional collaboration through targeted
communication strategies, advising leadership on proactive risk management amid evolving project conditions.
Boosted operational efficiency, leading after-action reviews and process improvements that increased project
completion speed and reduced redundant workflows, ensuring strategic alignment and robust regulatory
adherence, while optimizing project workflows.
Senior Loan Officer – Team Lead | U.S. Small Business Administration | May 2020 – March 2021
Directed high-volume lending operations during critical economic periods, mentoring a team to exceed SBA funding goals
while enhancing borrower experience and operational efficiency.
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Exceeded lending targets by 20%, leading a team processing 40+ loans daily, disbursing up to $2M per day.
Managed a diverse revolving portfolio of 20+ loans ($25K–$2M), leveraging crisis management strategies and
proactive communication to ensure small businesses received timely financial assistance, resulting in sustained
positive client engagement.
Spearheaded efficiency initiatives, mentoring Junior Loan Officers and conducting quality audits, boosting loan
processing accuracy by 15% while maintaining strict SBA compliance.
Additional Roles
Customer Success Manager | SimplrFlex (Contract) | September 2019 – December 2020 - Strengthened strategic
partnerships with major retailers and tech firms, optimizing customer engagement models.
Commission Manager | Compass Real Estate (Contract) | January 2019 – July 2019 – Managed commission
disbursement for 400+ agents, improving compliance, operational efficiency, and agent education.
Senior Fraud Investigator – Team Lead | Wells Fargo (Contract) | December 2016 – July 2018 - Led fraud investigations,
improving investigative accuracy and risk mitigation.
Commercial Credit Analyst – Team Lead | GM Financial | December 2014 – April 2016 - Managed underwriting for
$2M-$50M credit lines, driving efficiency in commercial funding operations.
