MICHAEL GAPOL STA. MARIA
947 Katipunan Street, Mohon II, Tisa, Cebu City, Philippines--
Career Overview:
A goal-oriented leader driven to help the company’s growth through his
expertise in Sales, Marketing, and Customer Service.
WORK EXPERIENCES
Administrator
Chapel of San Pedro Calungsod
SM Seaside Complex, SRP, Cebu City
August 6, 2019 – January 31, 2020
Primary Responsibilities:
1. Manage a team of chapel workers and volunteers in ensuring that services are
properly provided to the clients and regular chapel-goers;
2. Plan and execute Sales and Marketing activities through Digital Marketing platforms
to sustain and expand the financial growth of the organization; and
3. Ensure the property’s order and maintenance.
Event Organizer / Communications Assistant
Commission on Social Communication, Archdiocese of Cebu
July 2018 – November 2019
Primary Responsibilities:
1. Conceptualize and organize various Social Communication programs and events
needed by the different parish social communicators of the Archdiocese of Cebu;
2. Serve as a focal person between the different parish social communicators and the
archdiocese in program planning and implementation; and
3. Support the archdiocese in its various activities and events as need be.
Sales Associate
DYNINNO Philippines
November 2017 – June 2018
Primary Responsibilities:
1. Promote and provide the company’s products to its clientele through inbound sales
calling;
2. Build customer relationships by performing constant follow-up calls as part of the
sales call process; and
Page 1 of 4
3. Maintain and achieve sales targets as set by the company on a monthly basis.
Sales Manager
Gold’s Gym Philippines
December 2015 – February 5, 2017
Primary Responsibilities:
1. Achieve the company’s objectives through effective planning, setting sales goals,
analyzing data on past performance, and projecting future performance of
Membership Consultants;
2. Manage, motivate, and mentor a team of Membership Consultants to ensure that
sales targets are met on a monthly, quarterly, and annual basis as provided for by the
company; and
3. Create, plan, and strategize different marketing and sales programs and events to
sustain the club’s membership in coordination with the Club Manager.
Sales Representative
EXL Philippines, Incorporated
August 2015 – November 2015
Primary Responsibilities:
1. Promote and provide the company’s products to its clientele through outbound sales
calling;
2. Build customer relationships by performing constant follow-up calls as part of the
sales call process; and
3. Maintain and achieve sales targets as set by the company on a monthly basis.
Membership Consultant
Gold’s Gym Philippines
February 2015 – July 2015
Primary Responsibilities:
1. Assist the company in achieving its targets by generating leads and successfully
converting prospects to sales in a specific period of time;
2. Perform after-sales services by attending to the needs of the members of the club,
handling customer comments and complaints, and provide solutions; and
3. Effectively coordinate concerns of club members to the staff and management.
Customer Service/Technical Support Representative
Telstra powered by Teletech
January 2014 – June 2014
Primary Responsibilities:
1. Answer inbound calls and provide customer service and technical support to
customers experiencing issues and concerns in their membership and subscriptions;
Page 2 of 4
2. Upsell company products to existing clients as part of the after-sales process provided
by the company; and
3. Maintain key metrics set by the company.
Jr. Marketing Assistant
VICSAL Development Corporation
May 30, 2012 – June 2013
Primary Responsibilities:
1. Create, plan, and execute different marketing programs, campaigns, and promotional
activities to support the sales targets of the Merchandising department on a given
time;
2. Analyze previous sales performance of the Supermarket team as a key reference for
the creation of appropriate marketing plans and promotions; and
3. Assist store marketing assistants in customizing and planning different marketing
promotions specific to the needs of the area or department.
Product Trainer
AEGIS Philippines
April 2010 – March 2012
Primary Responsibilities:
1. Create and deliver training and instructional materials provided by the company to its
employees;
2. Perform training needs and training gap analyses to support the employees’ needs
and gaps; and
3. Conceptualize training materials based on the data collected and research conducted.
AWARDS AND RECOGNITION
Outstanding Graduate
CIT University
SY 2009 – 2010
AFFILIATIONS
Probationary Member
January 2020 – present
JCI Cebu Chapter
Incorporator
October 2018 – present
IL Signore Theatre Company 2021, Inc.
Cebu City
A non-stock, non-profit organization
Page 3 of 4
EDUCATIONAL BACKGROUND
Juris Doctor
University of San Carlos
Pelaez Street, Cebu City
June 2014 – March 2015
Bachelor of Arts major in Mass Communications
CIT University
N. Bacalso Avenue, Cebu City
March 2010
PERSONAL INFORMATION
Birth date:
Place of birth:
Father’s name:
Mother’s name:
Skills and Expertise:
September 23, 1988
Iligan City, Lanaodel Norte
Ramon V. Sta. Maria
Rosalina G. Sta. Maria
Sales, Marketing, Customer Service, Events Management, Theater
Production Management, Operations Management, MS Office
Applications, etc.
CHARACTER REFERENCES
Mr. Cornelio Pahang
Financial Wealth Officer
FWD Life Insurance Corporation
Mobile: -
Atty. Karen Quiñanola – Gonzales
Senior Corporate Attorney
Cebu Ports Authority
Mobile: -
Ms. Stella Palomo – Monteno
General Manager
Espina Perez Espina Realty Corporation
-
I hereby certify that above information is true and correct.
STA. MARIA, MICHAEL G.
Page 4 of 4
