Michael Fortaleza Medina

JOB OBJECTIVES To employ my vast assortment of skills and talents in attaining and delivering the best performance needed in an organization. I would like to be a part of a company where I can learn and be of great help at the same time. MICHAEL F. MEDINA No. 30, Unit A1, Daleon St., Sacred Heart Subd., Brgy. 11, Lucena City, 4301 Quezon Philippines - -- CAREER SUMMARY and PERSONAL BACKGROUND My combined experiences in the technical world of computers, customer service relations and integrated marketing administrative tasks and roles honed me into a well versed, flexible and effective employee who can easily adjust to different tasks and responsibilities. At 33, I have gained wide experience in leading several organizations and organizing events. I am knowledgeable in vast number of computer software’s and applications like document processing, music and video editing, presentation making, utilization of software’s, computer programs and applications and using them in a productive manner that helps in every task I venture in to. OTHER TECHNICAL SKILLS: Photo Editing (Adobe Photoshop), Video Editing (Adobe Premier Pro.), Troubleshooting Windows O.S.; Microsoft Office; etc.. EDUCATION BACHELOR OF SCIENCE IN COMPUTER SCIENCE- Sacred Heart Collage Lucena City, Quezon, 4301, PH AWARDS RECEIVED Best in WEB Page Design, Silver Medal March 19, 2007 Leadership Award Y.E.S., Silver Medal & Plaque Sacred Heart College 61st Commencement Exercises Service Award, Student Catholic Action of the Philippines., Gold Medal, Sacred Heart College Service Award, Student Executive Council, Silver Medal, Sacred Heart College PLAQUE of OJT EXCELLENCE, May 15, 2006, OJT Recognition Day, Sacred Heart College Lucena City, Philippines TRAININGS and SEMINARS ATTENDED Business Insurance (Resource Speaker) Feb 6, 2018 College of Business Admin. Sacred Heart College Lucena City, Quezon Basic to Advanced Microsoft Word, Excel & Powerpoint Feb. 6-7, 2019 INFINITECH TRAINING CENTER Lucena City, Quezon Accent and Conversational English Training Sept. 19 to Oct. 3, 2008 Teletech Lipa Delivery Center 1st Sangguniang Kabataan Provincial Convention Center, Lucena City, Quezon April 30, 2007 7 HABITS OF A HIGHLY EFFECTIVE PEOPLE April 29, 2006 Junior Philippine Computer Society, I-Academy, Makati City Explore I.T. ‘06 February 3-4, 2006 Clamshell, Intramuros, Manila WORK EXPERIENCE UCPB GENERAL INSURANCE CO., INC.. The non-life insurance company arm of UCPB Financial Services Group. Quezon Ave. Branch, Lucena City, Quezon 4301, Philippines Branch Service Associate-Processor, May 2, 2013 to Oct. 16, 2017 Branch Service Associate-Processor-1, Oct. 16, 2017 to Nov. 21, 2019 As part of the marketing division, the job role focuses on the issuance and delivery of insurance policies and renewal administration.  Performs issuance and delivery of new policy insurance application and renewal administration collection of requirements; underwriting.  Monitors agency written businesses which include guiding the agents with policy issuance, booking and compliance.  Creates quotation for new prospects/clients as requested and/or for the renewing businesses.  Creates monthly reports for renewal persistency, quotation reports, production report and other system data and statistic reports.  Takes part in collection and follow-ups of receivable/payable accounts from clients.  Performs other duties assigned by the branch head including – monitoring of assured information details, creation of marketing collaterals, events coordination, and other special projects involving sales and marketing. KNIGHTS OF COLUMBUS FRATERNAL ASSOCIATION OF THE PHILIPPINES, INC. Mutual Benefit Association of the Knights of Columbus Philippines Intramuros, Manila, Philippines ***hired as Customer Service Staff then promoted as Marketing Assistant on the 6th month Marketing Assistant: March 1, 2011 to August 15, 2012  Provides full assistance to the Vice President for Marketing in making presentations, speeches for events and reports for the Board of Trustees.  Conceptualize and create designs of marketing communications and materials (e.g. brochures, posters, teasers, video advertisements, presentations, trophies, plaques and other company souvenir items and give away)  Creates, monitors, evaluates and creates analysis, progress and/or evaluation reports regarding current and upcoming Incentive Programs and Events for the sales team, clients and company employees.  Manage all Social Media Platform advertisements including incoming and outgoing mails from partners and the sales force and clients  Write articles for the company publication about recent news regarding Events, Updates on Incentive Programs and other marketing related activities.  Serves as trainer for new sales personnel’s and conducts especial skills enhancement training to improve their competence.  Attends to phone, email, and walk in client inquiries, reports and complaints.  Supervises social media platforms.  Liaise with printing and production/manufacturing companies, partners and subsidiaries  Provides support as an organizer to all company events, activities, community services and outreach programs including those sponsored by the Order of the Knights of Columbus  The President and Executive Vice President also utilize my skills most of the time. (E.g. provides assistance on special projects of the Executive Body. BODY-MASTERY Melbourne, Victoria, Australia (home based, via Odesk.com) Virtual Assistant/ Visual layout designer: September 3, 2010 up to May 2011  Schedule Webinars (Web Seminars) (i.e. Creates schedule for the Seminar moderator, Sends emails to clients and participants, answer phone and email inquiries)  Manage company promotions and services on different social media platforms(e.g. facebook, twitter)  Handles editing and updating of the web pages of the company owner -Tahnee Wolf(Company owner/COO)  Responsible in designing fliers for events, create simple flash advertisements for the website, process documents, etc.  Other ad-hoc duties including research.    BRASSVINE L.L.C 3325 N. 107th Street, Omaha, NE 68134, USA (home based, via Odesk.com) February 18, 2010 to July 26, 2010 As an Agent: Processes job orders for computer repair and other equipment repairs and installation, accept calls from American customers for computer related help. Promoted as a Supervisor/Team Leader on the second week. As a Supervisor/Team Leader: Trains agents about work processes, assists all the agents in call handling, accepts supervisor calls and complaints, recruits new technicians, makes the team’s progress report, planned the work flow process of the Philippines delivery center , designed the emailing process of the company and worked with Brassvine Corporate Office in building their main platform and studying the system and processes. Promoted as the Compliance Analyst on the Second Month. As a Compliance Analyst: Continuation of all my supervisor duties and was appointed in rating agents and asses their skills, ie: Quality Assurance Officer. TELE TECH - LIPA DELIVERY CENTER 2&3/F Expansion Area, Ayala Ntnl. HighWay, Lipa City, Batangas, Philippines. Technical Support Representative of HP Desktop Computers. : Sept. 19, 2008 - August 3, 2009  Taking in calls from American customers who requires troubleshooting assistance with their HP computers.  Processes replacements for damaged hardware’s.  Processes orders for new computers and computer related devices.  Selling warranty plans for computers, software’s and services.  Other Ad-Hoc duties assigned by the supervisor and manager. ***Have been in the Top team for 3 none consecutive months, ten months as an inbound agent and 1 month as an outbound agent/ floor support. REFERENCES POSITIONS HELD  JOSEPH P. TEODORO VICE PRESIDENT Fraternal Benefits Group (Sales and Marketing) KCFAPI, Intramuros, Manila Philippines - 2011-Present 2009-Present-  ARNEL CADELENIA DEAN College of Computer Science, Business Administration and Accountancy Sacred Heart College Lucena City, Quezon Philippines -- MERIAN SALAZAR-BAUTISTA TEAM SUPERVISOR Hewlett Packard Teletach-Lipa, Lipa City, Batangas, Philippines --- - - - *Member-Knights of Columbus Philippines *Member- Green Peace International *President -Young Environmentalists Society *Vice President-College of Computer Science, Sacred Heart College, Lucena City Intramuros Manila, Philippines *National Creative Committee Member- Junior Philippine Computer Society *Director for Membership- Junior Philippine Computer Society, Sacred Heart Chapter *Asst. Secretary-College of Computer Science, Sacred Heart College, Lucena City Intramuros Manila, Philippines *Internal Vice President-Young Environmentalists Society, Sacred Heart College, Lucena City, Philippines *External Vice President-Young Environmentalists Society, Sacred Heart, Lucena City, Philippines *1st Year Representative- College of Computer Science, Sacred Heart College, Lucena City, Philippines *Director for Membership- Junior Philippine Computer Society, Sacred Heart Chapter *Asst. Secretary-College of Computer Science, Sacred Heart College, Lucena City Intramuros Manila, Philippines *Internal Vice President-Young Environmentalists Society, Sacred Heart College, Lucena City, Philippines *External Vice President-Young Environmentalists Society, Sacred Heart, Lucena City, Philippines *1st Year Representative- College of Computer Science, Sacred Heart College, Lucena City, Philippines I hereby certify that the information above are true and correct to the best of my knowledge and belief. Michael F. Medina